Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does aProduct Lead do?

Lead strategic initiatives for revenue target planning, product sales, sales solutions, product management, license record keeping, third-party vendor management, product operations, client satisfaction, and competition analysis. Collaborate with cross-functional teams to drive product success in the APAC region, ensuring effective client engagement, pricing strategies, and competitive positioning while maintaining compliance and optimizing third-party relationships.

What You Will Do

• Collaborate with Finance to strategize and execute revenue forecasts for the assigned product in the APAC region, actively monitoring and addressing discrepancies between actual and projected revenues.
• Collaborate with sales and account management teams in each region to drive new sales opportunities, recommend pricing for product license and annual maintenance based on market benchmarks, and ensure project plans align with client requirements and costs. Qualify opportunities by identifying client budgets, assessing competition, developing prospect engagement plans, and addressing solution gaps.
• Lead the presentation and demonstration of the assigned product, focusing on high-level solution capabilities and unique selling points, coordinating with delivery/tech teams and, when necessary, with the US product team for detailed technical presentations based on agreed scopes; collaborate with APAC Sales, Technology, Legal, Finance, Marketing teams, and global product teams to respond to RFP/RFI and recommend products/modules for proposals.
• Collaborate with the global product team to shape the product direction and roadmap, stay informed about local market requirements for assigned products, and serve as the focal point for introducing new versions, products, or modules to the APAC region.
• Maintain comprehensive client records, including details of licensed products/modules, limits (e.g., account volume, user limits), and license expiry dates; collaborate with account owners and the delivery team to conduct regular license audits, ensuring compliance with license limits; coordinate with legal, account, and compliance teams to address license exceedances, recommending pricing for license uplift when necessary.
• Serve as the primary point of contact for 3rd party solutions integrated into Fiserv offerings, overseeing monitoring of usage, managing payments for licenses and maintenance fees, collaborating with the accounting department to track usage, ensuring inclusion of royalties in new opportunities, and negotiating with 3rd party vendors to optimize costs, particularly in non-standard pricing situations.
• Ensure the implementation of client feedback and meet expectations to enhance the overall client experience with Fiserv products, while also compiling and monitoring metrics to track product performance.
• Stay current on competitor products, analyzing their strengths/weaknesses, pricing strategies, delivery approaches, and target clienteles. Provide guidance to sales teams on Fiserv product strengths/weaknesses relative to competitors in specific opportunities, and develop strategies to overcome any identified weaknesses.

What You Will Need To Have

• Minimally 10 – 15 years of experience as Product and/or Client Solutions Lead in Financial Services.
• In-depth knowledge of core banking systems specifically with functional expertise aligned to market offerings.
• Strong analytical skills to review and analyse data/information, process re-engineer and propose solutions.
• Excellent communication skills, both oral and written with effective presentation skills.
• Experience in business solutions, sales support or product management key.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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