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Candidate Resource Center

Need answers to a question about our process? Curious to learn more about next steps once you apply? Selecting your next career is no small matter, so that’s why we are here for you every step of the way. Learn more about our application, selection, and hiring process and get the answers you need to FAQ’s about recruiting at Fiserv.

Application and Hiring Process

Bookmark this page as we periodically add new content to help you with your job search.

  • We’ve designed our application process to be as fast and easy as possible.

    1. Once you find a job that fits your interests and experience, click “Apply Now.”
    2. Create a candidate profile. If you have registered with us before, simply log in with your username and password.
    3. Tell us about yourself and your experience. You’ll have the option to use the resume upload feature or our LinkedIn profile quick-apply tool, or manually fill in the fields regarding your experience, work and education history.
    4. Once you submit your application, we’ll review it and provide updates as they become available. Not all applicants will be contacted directly due to the highly competitive nature of our process.

  • Our interview process varies by type of position and business group. We typically use a combination of situational and behavioral-based interview questions to get to know you. We want to know about your accomplishments and how you’d handle a variety of situations. If applicable, we’ll ask to see a portfolio of your work.

    This is also your chance to get to know more about the potential opportunity, our culture and business, so please ask questions. In most cases, you’ll have an initial phone screen with a recruiter. This will take 30–60 minutes. Successful candidates may be invited for additional interviews. Interviews can take place by phone, in person – either in a group or a one-on-one setting with the hiring manager or recruiter – or by video conference.

  • If selected for the position, you’ll be contacted with offer details and next steps. Remember, receiving an offer is the result of a highly competitive process. Not all applicants who are interviewed will receive an offer for employment, and most will not proceed through every stage of the process. We encourage all candidates to apply to jobs that best fit their skills and experience to increase the chance they will be matched to an appropriate open position. If you do not receive an offer, do not despair! Other opportunities to find your forward open every day.

  • Job offers are contingent upon successfully satisfying several background screenings. The screenings vary based on the country where you live, but examples include:

    • Drug test
    • Criminal history
    • Credit history
    • Employment and education verification
    • Personal references

    Once we have confirmed you meet the requirements for these screenings, you’ll be notified and your start date will be confirmed.

  • Provide Feedback

    We want to know how we’re doing, so if you have questions or if something isn’t working quite right, please let us know at any point in the process. We value candidate feedback and use it to make our process as straightforward as possible. If you haven’t already, please complete our Candidate Experience Survey. Please be mindful that not all applicants proceed through all stages of our process, nor do all those who get interviewed receive an offer.

FAQ

Troubleshooting

  • The drop-down menu for “How did you hear about us” is blank. What can I do to fix this?

    Most of the time this is a browser issue. Try using a different browser to apply for the job. Our application system (Workday) suggests using Chrome, Firefox, Safari or IE11.

  • Which internet browser is best to use when completing the application and how can I fix it if I encounter problems?

    Our online application is designed to work in Internet Explorer 11, Safari, Firefox and Chrome. Compatible operating systems include most versions of Windows and Mac.

    Sometimes you may need to delete cookies, history and cache in your browser and restart it before it is fixed. In most browsers, press Ctrl+Shift+Del or Ctrl+Shift+Fn+Del or Command+Shift+Del (Mac) to show the cookies/history/cache deletion popup. If that doesn't work, try the steps specific for a particular browser below. Consider also deleting the search history in the search engine(s) you use.

    Desktop Browsers
    • Internet Explorer - Tools (gear icon in upper-right corner, or Tools menu) > Internet Options > Delete (may be called Clear Browser History)
    • Safari on Mac - History > Clear History and Website Data
    • Chrome - Chrome menu (icon with three lines in upper-right corner) > History > Clear browsing data
    • Firefox - Menu (icon with three lines in upper-right corner) > History > Clear recent history
    Mobile Browsers
    • iOS8 - Settings > Safari > Clear History and Website Data
    • iOS7 or earlier - Settings > Safari > Advanced > Website Data > Remove All Website Data
    • Android - Menu > Settings > (Advanced) Privacy > Clear browsing data
    • Windows Phone - (...) > Settings > Delete history
  • Why do I have to create a candidate profile to apply?

    Every candidate is required to create a profile so Fiserv can keep you up-to-date on your application.

    Once you’ve registered, you’ll have access to your Candidate Home page that will allow you to see the status of your application. If you are the chosen candidate for a position, Candidate Home is where you will receive your offer letter and other related documents.

    Another benefit to creating an account through Candidate Home is that it makes applying for additional Fiserv opportunities even faster. With your contact information and employment history already loaded on your profile, you won’t have to re-enter this information. Don’t forget to review and update if necessary based on the job for which you are applying.

  • If I update my resume in my Candidate Home profile, does it automatically update my resume for the positions to which I’ve already applied?

    Unfortunately it will not, so please be sure to use the most appropriate and up-to-date version of your resume before submitting it.

  • I forgot my user name or password. How do I retrieve it?

    From any page on our career site, click on Application Status in the upper-right corner. There is a Forgot Password link below the orange sign-in button.

  • Can I have positions automatically emailed to me based on job search criteria that I have saved?

    Our career site allows you to sign up for job alerts easily. Once you perform a search, you’ll see a “Job Alerts” box appear either within the search results or the job description page. You can enter your criteria at any point in your review.

  • Can I apply for multiple jobs?

    Yes, you can apply for more than one role at once, and it’s easy once you’ve created a profile on our website. We recommend narrowing your choices down to a few jobs that best match your skills, experience and interests.

  • What happens after I submit my application?

    After you submit your application, a message should appear on your screen that confirms your application was received and includes next steps. We strive to keep candidates informed of their status throughout the process so you can check for status updates through your Candidate Home account. If our recruiters believe that you are a fit for the role, they will reach out to you directly via email or phone for next steps.

    At Fiserv, we receive a huge volume of applications for every role. Please be aware that candidate selection is highly competitive, and not all applicants will move on to the next stage of the process.

  • How can I determine that the email from Fiserv is not spam?

    Unfortunately, in today’s world there can be hackers/scammers posting fake jobs. Here are some ways you can determine whether the person you are connecting with is a Fiserv associate:

    • We will communicate with you directly via your email and phone
    • We will not send an email to a group of candidates
    • We would never ask you to pay us money, nor would we ask you to purchase anything to enable you to work
    • We would only request confidential information after making an offer of employment
    • While we do conduct some interviews on video platforms, we do not conduct interviews on instant message platforms such as Yahoo Messenger, WhatsApp, Google Talk, etc.

Hiring

  • Where do I apply online?

    Search: You can search for jobs by using the advanced search area at the top of this page. Search by keyword, location or job category.

    Click: The job title to learn more about the role.

    Apply: Click “Apply Now” and you’ll be prompted to log in or register to submit your application.

  • How long will it take to complete the application?

    If you have a resume ready to upload or will apply using your LinkedIn profile, this can take as little as five minutes. If you are manually inputting your background, experience, education and skills, the process will take a little longer; however, it shouldn’t take more than 15 minutes. Either way you apply, please make sure you include as much detail about your education, experience and skills as you can to ensure the recruiter can effectively match you to the requirements of a position.

  • What information should I include in my application?

    The system only requires you to input your name and contact information and then answer some basic demographic questions; however, for the best chance at getting to the next steps, make sure you include your previous experience, education and skills. When adding your education, please keep in mind that most of our jobs require a high school diploma or equivalent and some positions may require an associate’s degree or higher. You can provide this by attaching a resume, using your LinkedIn profile or manually adding this information into the application.

  • Why don’t Fiserv job postings contain a pay scale?

    At Fiserv, we believe in a performance-based compensation philosophy. Every position, based on level in the organization, has a potential pay range, which will vary based on past skills, experience, location, and market conditions. Because of this variability, we encourage an open discussion about compensation requirements with you recruiter. As well, Fiserv compensation includes more than wage and base salary. For more information on our total rewards packages, visit our Benefits page.

  • I was referred by a friend who works for Fiserv. Where do I put this information?

    We’re thrilled when our associates share opportunities via referrals. First, in the “How did you hear about us?” section of the application, be sure to select “Employee Referral.” You’ll be prompted to include the associate’s full name in a separate field.

  • I have an interview. What can I do to prepare?

    Congratulations – your skills and experience have brought you this far. Remember, being prepared for an interview can set you apart from your competition. Here are some tips and tricks from some of our recruiters:

    • Be punctual. If you are having an in person interview, give yourself extra time to get there
    • Make a good first impression, dress professionally
    • Be yourself
    • Bring a portfolio of your work if it’s applicable to the opportunity
    • Understand the duties and responsibilities of the role for which you are interviewing
    • Research the company ahead of time and understand the business
    • Prepare questions that you may have for the interviewer in advance
    • Be prepared for behavioral interview questions. Many interviewers will ask you to describe specific examples where you have demonstrated certain competencies following the STAR approach:
      • Situation – What was the role, what company and when
      • Task – What was the challenge, problem or issue
      • Action – What actions did you take specifically to overcome the problem
      • Result – What was the outcome and were there any measures of success
  • What is the interviewing style at Fiserv?

    Our hiring managers employ several different styles of interviewing, based on the role within the company. If you are chosen for an interview, your recruiter will prep you for the interview types that you will go through. Many interviewers will ask you to describe specific examples where you have demonstrated certain competencies following the STAR approach.

    • Situation – What was the role, what company and when
    • Task – What was the challenge, problem or issue
    • Action – What actions did you take specifically to overcome the problem
    • Result – What was the outcome and were there any measures of success
  • Will someone let me know when a job has been filled?

    We strive to communicate with all candidates about the status of their application. Your Candidate Home profile will show you the current status of your application, and you may also receive an email. Some emails may be delivered to you via the system; therefore, you will want to ensure emails from fiserv@workday.com do not end up in your junk/spam folder.

  • Will there be any background checks prior to employment?

    Due to the nature of our business, Fiserv requires background checks on all applicants who have accepted an offer with us. These screens typically include drug test, criminal check, credit history, employment and education verification, and personal references. Other screens may be applicable based on the position for which you are applying and where you live; your recruiter will go through these with you at the appropriate time in the process.

    Successful completion of these screens is required prior to your start date. If you have specific concerns regarding your background and would like further information, please talk with your recruiter or ask to speak with a Human Resources manager.

  • What happens if I do not pass my credit history check?

    If employment is denied because of information in a consumer report, Fiserv will advise you in writing and give you the name and address of the reporting agency making the consumer report, a copy of the report and a copy of a “Summary of Your Rights Under the Fair Credit Reporting Act.”

Culture

  • What is the culture like at Fiserv?

    Our 23,000 #FISVProud associates around the world are living our values and are here committed to earning client trust every day. It’s this dedication that fuels our results, including being named to FORTUNE Magazine's "World’s Most Admired Companies®" for four consecutive years and for the second year in a row, ranking No. 1 in our category for innovation, underscoring the pride and engagement of our exceptional people and clients.

    Fiserv associates are forward-driven. Fiserv is recognized for innovation and expertise thanks to the hard work and collaboration of our associates who create with purpose to inspire and achieve excellence. We support the communities where our people live and work through Fiserv Gives Back, with a focus on providing assistance in the areas of financial literacy, health and wellness, environmental stewardship, and education.

    And we are unified by our mission: to provide integrated technology and services solutions that enable best in class results for our clients, as we strive to be a global leader in transaction-based technology solutions.

  • What is the dress code at Fiserv?

    This varies a little by location but most of our facilities are business casual or casual. This can also vary based on the positions within Fiserv. The dress code for a sales executive meeting with clients will be different than the customer solutions representatives at our contact centers.

Candidate Tip #1: Leverage Social Networks during your Job Search

Candidate Tip #2: Create a Strong Resume

Candidate Tip #3: Know your Value in the Marketplace

Benefits: Total Rewards at Fiserv

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Give Us Your Feedback

We want to know how we’re doing, so if you have questions or if something isn’t working quite right, please let us know at any point in the process. We value candidate feedback and use it to make our process as straightforward as possible. If you haven’t already, please complete our Candidate Experience Survey.

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