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Business Analyst - Digital Banking

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10285407 Date posted 10/23/2022 City Singapore Country Singapore

About the business and the role

Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving the financial services industry, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization.

You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member and one of FORTUNE Magazine World’s Most Admired Companies for the 8th consecutive year, you will join the industry leader in financial services technology. With more than 44,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.

About the Opportunity:

TheSenior Business Analystensures that products remain competitive by managing assigned projects while assisting with the long-range plans for given products. In addition to providing baseline support for products, this position provides comprehensivetechnical,operational, andanalytical supportfor tactical initiatives for assigned products.

Responsibilities for this position include the product analysis, research, requirements, design, quality assurance, support pre-sales activities, client interaction & expectations management, project implementation, documentation, and profitability analysis of system enhancements, modifications, and production issues.

The successful candidate must have working experience inDigital or Internet banking. Good understanding of digital banking products (Mobile/Internet), processes andAPI integrations. and is a subject matter expertise of online & mobile banking channels.

Be capable of providing expertise in understanding bank’s expectations and documenting business processes and workflows, supporting pre-sales activities, performing gap analysis, understanding and defining business requirements, defining use cases/functional specifications, performing business process validation (UAT), Quality assurance testing, end-user training, go-live support, issue resolution and various other activities related to project or professional services engagement.

Roles and Responsibilities

  • Collaborate and support digital product owners & external stakeholders in responding to digital RFPs, envisage project implementation scope boundaries & assumptions.
  • Assist the business users and project stakeholders in defining the scope, benefits, and risks of proposed projects.
  • Drive and facilitate elicitation of customer requirements & user stories.
  • Understand, analyze and document customer business processes and workflows in relation to how they apply to current and future Fiserv software solutions.
  • Develop business requirements and functional specifications employing Fiserv standards and procedures so that these may be used by Technical staff to write Technical specifications or develop software. The end result of this job responsibility is to interpret the Business requirement so that Fiserv software may be enhanced or developed to produce the results specified by the client.
  • The incumbent in this position is required to participate in conducting and/or supporting activities related to Application workshops(Implementation or Sales process) on Fiserv products and solutions in the consultant’s area(s) of expertise and responsibility.
  • Work with various business sponsors, departments, and business users within the client’s organization to ensure customer expectations and requirements are met and managed
  • Bridge the gap between customer, product team & delivery team.
  • Analyze the impact of change requests on existing Fiserv software solutions and offer feasible solutions taking the risks, resources, budget, and schedule into consideration.
  • Provide user support in installing and implementing Fiserv software/products.
  • Participate in all phases of UAT during the implementation process. This includes conducting system testing on converted data, testing custom modification, assisting clients with review and interpretation of test results, and communicating corrections to appropriate Fiserv departments.
  • Provide timely updates to project/team leaders and keep management and leadership apprised of any risks and issues related to the area(s) of responsibility for work.
  • Collaborate and interact with peers at the Business and Technical analyst levels.

Qualifications

  • Bachelor’s Degree related to Computer Science or Business or a minimum of ten years of work experience in Banking Operations.
  • The position typically requires a minimum of ten years of general banking project implementation experience. An understanding of the technical components of the product is also preferred.
  • Previous experience in Digital banking software implementation is an advantage to this position.

About the business and the role

Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving the financial services industry, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization.

You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member and one of FORTUNE Magazine World’s Most Admired Companies for the 8th consecutive year, you will join the industry leader in financial services technology. With more than 44,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.

About the Opportunity:

TheSenior Business Analystensures that products remain competitive by managing assigned projects while assisting with the long-range plans for given products. In addition to providing baseline support for products, this position provides comprehensivetechnical,operational, andanalytical supportfor tactical initiatives for assigned products.

Responsibilities for this position include the product analysis, research, requirements, design, quality assurance, support pre-sales activities, client interaction & expectations management, project implementation, documentation, and profitability analysis of system enhancements, modifications, and production issues.

The successful candidate must have working experience inDigital or Internet banking. Good understanding of digital banking products (Mobile/Internet), processes andAPI integrations. and is a subject matter expertise of online & mobile banking channels.

Be capable of providing expertise in understanding bank’s expectations and documenting business processes and workflows, supporting pre-sales activities, performing gap analysis, understanding and defining business requirements, defining use cases/functional specifications, performing business process validation (UAT), Quality assurance testing, end-user training, go-live support, issue resolution and various other activities related to project or professional services engagement.

Roles and Responsibilities

  • Collaborate and support digital product owners & external stakeholders in responding to digital RFPs, envisage project implementation scope boundaries & assumptions.
  • Assist the business users and project stakeholders in defining the scope, benefits, and risks of proposed projects.
  • Drive and facilitate elicitation of customer requirements & user stories.
  • Understand, analyze and document customer business processes and workflows in relation to how they apply to current and future Fiserv software solutions.
  • Develop business requirements and functional specifications employing Fiserv standards and procedures so that these may be used by Technical staff to write Technical specifications or develop software. The end result of this job responsibility is to interpret the Business requirement so that Fiserv software may be enhanced or developed to produce the results specified by the client.
  • The incumbent in this position is required to participate in conducting and/or supporting activities related to Application workshops(Implementation or Sales process) on Fiserv products and solutions in the consultant’s area(s) of expertise and responsibility.
  • Work with various business sponsors, departments, and business users within the client’s organization to ensure customer expectations and requirements are met and managed
  • Bridge the gap between customer, product team & delivery team.
  • Analyze the impact of change requests on existing Fiserv software solutions and offer feasible solutions taking the risks, resources, budget, and schedule into consideration.
  • Provide user support in installing and implementing Fiserv software/products.
  • Participate in all phases of UAT during the implementation process. This includes conducting system testing on converted data, testing custom modification, assisting clients with review and interpretation of test results, and communicating corrections to appropriate Fiserv departments.
  • Provide timely updates to project/team leaders and keep management and leadership apprised of any risks and issues related to the area(s) of responsibility for work.
  • Collaborate and interact with peers at the Business and Technical analyst levels.

Qualifications

  • Bachelor’s Degree related to Computer Science or Business or a minimum of ten years of work experience in Banking Operations.
  • The position typically requires a minimum of ten years of general banking project implementation experience. An understanding of the technical components of the product is also preferred.
  • Previous experience in Digital banking software implementation is an advantage to this position.

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