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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10270541 Date posted 07/01/2022 City Short Hills State/Region New Jersey Country United States Additional Locations Alpharetta, Georgia

VP, Head of Mobile – Digital Banking Solutions

In this role, the leader will be responsible for our portfolio of mobile digital banking solutions across the Fiserv Banking Division.   Fiserv serves thousands of banks and credit unions and millions of consumers and small businesses through our mobile banking applications.   The Head of Mobile will be responsible for developing our long term strategy to deliver industry leading mobile digital experiences to the market.   The mobile product suite includes both native and hybrid apps and serves users across all our desktop/online banking solutions.

An ideal candidate will bring visionary leadership to shape the future of the mobile banking experiences we bring to market.   They will be focused on advancing not only our product strategy but working closely with Technology leadership to advance our mobile architecture and development model to accelerate feature delivery to market and excellence in mobile app ratings/satisfaction.

As expected, this senior leadership role requires developing strong working relationships with the Digital Banking Solutions Leadership team, Product Peers, Marketing/Strategy, Technology, and Operations, building trust and credibility through teamwork within and across Fiserv Divisional Business Units. The leader should be an innovative and visionary leader with a demonstrated ability to work across complex matrixed & shared services environment, having demonstrated the ability to understand the market, establish effective product direction, and drive business growth.

Job Duties:
- Oversee Fiserv’s mobile digital banking suite
- Lead the Product Mgmt and Product Owner teams for the mobile products
- Lead the development of Fiserv’s mobile banking strategy
- Maintain expert market understanding and understanding of the advancement of mobile technologies.
- Work closely with the Digital Domain Leaders and Platform Heads to deliver elegantly integrated consumer experiences in the mobile channel
- Develop and optimize a comprehensive plan to advance user growth
- Develop a plan to monitor and improve our clients’ app ratings and client satisfaction measures
- Work with Technology Team leaders to develop the most efficient and expeditious way to deliver new features and domain experiences in the mobile channel
- Develop internal expertise across teams relative to industry leading mobile banking experiences

Required Experience:
- Experience leading product management teams in FinTech or Financial Services; digital/mobile offering experience preferred
- Mobile technology expertise
- Experience/certification in Agile Product Management and/or Pragmatic Marketing Programs
- Strong financial analysis skills and experience
- Experience with user centered design relative to consumer and small business experiences; design thinking training and experience
- Experience in developing SaaS model solutions in complex organizations
- Work within a micro-services based architecture model
- Evidence of strong collaboration with User Experience and Development teams
- Experience working with FinTech startups, incubators, or college collaboration programs
- Strong partnership management skills
- Experience working in highly regulated environments
Background Desired:
- 10+ years product leadership experience
- MBA preferred
- Diversity of background – experience across industries and functions
- 30-40% travel required (conferences, clients, research)

This role is not eligible to be performed in Colorado
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