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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10245971 Date posted 03/21/2022 City Short Hills State/Region New Jersey Country United States

Do you love helping people switch on those “light bulbs” and facilitate “aha” moments in a training session? Do you have experience in the banking industry and a passion for sharing insights and knowledge about loans or deposits? If so, join Fiserv’s Bank Solutions team to make a real impact!

What does a great Training Specialist do?

As a Training Specialist, you will provide training to our clients on the functionality of our financial industry software. You will be engaging and nurturing to provide the client with the optimal experience while ensuring knowledge transfer and retention.

This position is important and required to ensure that we take care of our clients as well as their customers. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!

Responsibilities

  • Be a continuous learner due to updated network regulatory requirements and client guidelines
  • Monitor training systems to detect possible issues to ensure client readiness
  • Contact clients and training participants as needed about upcoming training
  • Deliver great learning experience with proper training and facilitation   technique to ensure a successful transfer of knowledge
  • Make recommendations to implement changes in our continuous efforts to improve training processes and documentation
  • Understand compliance and banking procedures to effectively answer questions from clients
  • Respond to inquiries from internal and external stakeholders regarding training, system requirements, system processing and functionality.
  • Enter client data into internal LMS system to accurately record and keep track of user and participant, and information

Basic Qualifications

  • Associates degree or equivalent
  • 3+ years of financial or adult education experience
  • Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
  • Passion for training and client experience

Preferred Skills

  • Intermediate computer skills (40 WPM minimum)
  • Strong problem-solving skills
  • Strong decision-making skills
  • Strong communication skills (written and verbal)
  • Ability to work in a collaborative team environment
  • Ability to prioritize workload
  • Ability to exhibit strong interpersonal and communication skills
  • Experience in developing content and facilitating Training via eLearning virtual classroom and instructor led delivery to adult learners.
  • Expertise with standard business software programs and curriculum design software/tools
  • Knowledge of DNA Software
  • Ability to work flexible hours to meet department and client needs and timelines
  • Financial industry experience, preferably in areas of Loan Servicing, Deposit – Branch and Back Office operations/service, Business Intelligence, and Technical Operations.

Benefits

  • Health. Medical, dental, vision, life insurance, and disability options
  • Flexibility. Flex scheduling eligibility after 180 days of employment, hybrid work arrangements
  • Work/Life Balance. Paid time off
  • Family Time. Parental bonding leave
  • Retirement. 401(k) plan with company matching
  • Education. Tuition reimbursement, internal eLearning training and development portal
  • Investment. Employee Stock Purchase Plan
  • And more!

Fiserv is a global leader in fintech and payments for over 35 years serving thousands of financial institutions and millions of businesses in more than 100 countries. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation, and excellence in everything we do.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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