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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
  • Courageous
  • Innovative
  • Strategic
  • Trustworthy
  • Enthusiastic
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver


  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10249604 Date posted 03/21/2022 City Alpharetta State/Region Georgia Country United States Additional Locations Berkeley Heights, New Jersey

What does a great Microsoft 365 Collaboration Architect do?

The Microsoft 365 Collaboration Architect will be responsible for modernizing all messaging and collaboration technologies at Fiserv with a focus on providing a high-quality user experience.

You will ensure that messaging and collaboration methods are cutting-edge and are delivered securely, with reliability and resiliency in a method that is as intuitive to the customer as possible.

The job requires accountability over all elements of Microsoft 365 services related to messaging and collaboration including designing, architecting, and delivering of new features and upgrades, maintenance and monitoring to ensure quality, administration, and support of the service day-to-day.

As a Microsoft 365 Collaboration Architect you will:

  • Lead the delivery of Microsoft 365 services including Exchange, Messaging, Teams Collaboration, SharePoint, and Power Platform.
  • Responsible for the design and architecture of the global Messaging and Collaboration environment.
  • Responsible managing, maintaining, and updating a Messaging and Collaboration operations leveraging partner.
  • Lead complex Microsoft 365 projects such as integration via acquisitions and divestitures.
  • Ensure Microsoft 365 is as secure as possible given business requirements.
  • Accountable for the delivery, management, and maintenance of mobile device management.
  • Partners with Meeting Experience team to ensure overlap of technologies is run optimally and to drive Unified Communications projects.
  • Provides Level III support for Messaging and Collaboration including guidance and training to support organization for Messaging and Collaboration.
  • Produces communication as needed for IT, End Users and partners related to changes and feature enhancements to Microsoft 365.
  • Engage with the business, internal IT, third parties including Microsoft to solve for complex Collaboration problems.
  • Proactively identifies IT trends, Change to technologies and their implications on Campbell’s landscape.
  • Engage with IT Security and Group Internal Audit to ensure security, reliability, integrity, and robustness of solution design.
  • Interface with IT Leadership and provide updates related to Collaboration and operate cross-functionally to manage Collaboration.
  • Performs root cause analysis reports after critical outages to address underline problem.
  • Build and maintain detailed documentation related to architecture, processes, and procedures and contribute to Collaboration roadmaps.

Basic Qualifications for Consideration:

  • Bachelor’s Degree required in Computer Science, Information Technology, or related disciplines.
  • Minimum of 7 years’ engineering experience working with Microsoft Messaging and Collaboration including, but not limited to the following:
  • Microsoft 365 (since or near 2011 inception).
  • Exchange on-premises and Exchange Online.
  • SharePoint on-premises and SharePoint Online
  • At least 5 years’ experience. managing Microsoft 365 operations, technical support provider management and mobile device management services.
  • Excellent written skills with the ability to build architecture diagrams.
  • Experience in managing enterprise social media services (Workplace/Yammer).
  • Exceptional understanding of the following areas that impact Collaboration:
  • Microsoft Azure Cloud and on-premises single sign-on and authentication
  • End point (PCs and tablets/smartphones) office productivity tools
  • Windows10
  • Exceptional understanding of Microsoft 365 applications and monthly updates and patching.
  • Experience in management of Infrastructure and/or IT deployment projects.
  • Strong foundation in systems automation, change management, capacity planning and documentation.
  • Proficiency with Exchange Online, SharePoint, Teams, Power Platform and other Microsoft 365 products as well as PowerShell.
  • Deep knowledge of Microsoft Active Directory Azure, AD Azure Sync, and Microsoft Identities.
  • Proficiency with network tracing tools like Wireshark and browser/HTTP tracing such as Fiddler.
  • Knowledge of the following:  DNS, IP Addressing, routing, messaging protocols such as POP3, IMAP, SMTP, LAN/WAN, Network Load Balancing, Security devices, SAN/NAS, UCCS, SCOM.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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