You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.
Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.
- Socially Conscious
- Results Driven
Medical, Vision and Dental Benefits
Comprehensive benefit plans to suit your unique needs
Fuel Your Life Wellness Program
Resources to elevate your well-being
401(k) and Employee Stock Purchase Plans
When Fiserv performs well, so does your financial health
Employee Resource Groups
Celebrating inclusion in the workplace
Paid Time Away
Providing the time off to manage personal needs
Your Career and the Culture at Fiserv
We are #FISVProud!!
Associate Experience: Hear from Veterans of the Armed Services
What does a Client Tech Support Rep do:
You will work in a dynamic, professional, client service-orientated environment with financial institution clients.
You will provide day to day support answering inquiries and addressing complex issues. Requests for support are received via multiple channels including telephone, email, self-service case tools and internal business partners.
You will find opportunities to improve the client experience that will drive business results. Find out more!
As a Client Tech Support Rep, you can look forward to:
·Answering incoming client inquiries, primarily email and case - At least 70% of time of average.
·-Under general supervision, troubleshoot, diagnose and resolve basic to moderately complex functional technical and/or operations problems.
·Work primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
·Effectively coordinating and presenting information to Domain Experts.
·Utilizing the tools and systems provided to complete assigned responsibilities.
·Attaining a general knowledge of select products within a designated domain and basic knowledge of Fiserv products that collaborate with your designated product domain.
·Understanding of technical troubleshooting approaches, tools, and techniques, and ability to anticipate, recognize, and resolve technical (software, application, operational) problems.
·Prioritize and plan out time between various activities. Executes more than one activity or task simultaneously and delivers on performance targets/expectations.
Required Qualifications for Consideration:
·High School Diploma
·Minimum 2-4 years of equivalent combination of educational background and experience
·Basic technical capability/troubleshooting experience
·Customer Service experience - Demonstrate ability to work independently to resolve a majority of client inquiries and manage engagements to provide a positive client experience.
·Customer-orientated approach to handling client calls/cases (via Phone, Email or case).
·Professional written and verbal communication skills.
·Proficient interpersonal skills with internal and external stakeholders.
·Bachelor’s degree preferred
·Financial industry (Loan Origination or Operations background and/ or banking experience preferred
·Experience servicing clients using ticketing system
Learn more about us.
In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
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