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Principal Issuing Industry Consultant - Fraud, Rewards or Consumer Experience

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.


Requisition ID R-10322040 Date posted 02/02/2024 City Omaha State/Region Nebraska Country United States Additional Locations Berkeley Heights, New Jersey

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Principal Issuing Industry Consultant - Fraud, Rewards or Consumer Experience

What does a successful Principal Issuing Industry Consultant - Fraud, Rewards or Consumer Experience do at Fiserv? 

Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants.  

As a successful Principal Issuing Industry Consultant - Fraud, Rewards or Consumer Experience, you will consult and advise with our clients regarding industry trends and the application of Fiserv systems in alignment with industry trends and client strategic plans. You will serve a meaningful role in driving Credit Service Administration’s P&L and client satisfaction in partnership with stakeholders across the organization.

What you will do:

Contribute to a successful issuer consulting practice resulting in the generation of revenue, retention of Fiserv clients, and growth in wallet of our clients. Partner closely with business development, partner management, sales, and product. In addition, you will, with expertise, execute against key business success metrics including financial targets, client experience metrics, and engagement metrics.

  • Generate revenue through issuer industry consulting and application of best practices via Fiserv products for our clients,
  • Maintain and build knowledge of issuer industry trends and best practices in general and in specific areas such as Fraud, Rewards, Loans, etc.,
  • Partner closely with leadership, sales, product in selling new consulting engagements,
  • Build and maintain consulting service offerings and consulting tools in alignment with industry trends,
  • Lead and provide quality oversight to engagements and deliverables including data analysis, market correlations, and recommendations,
  • Partner closely with account management, sales and product to support servicing of clients and improving/maintaining client satisfaction, and
  • Support building and maintaining a practice of industry Sr Advisor industry consultants.

What you will need to have:

  • Bachelor's degree in business, operations or a related field required. A Master’s degree is a plus.
  • 15+ years of experience in the Financial Services Industry, Issuer segment
  • Shown success in effectively driving business transformation from strategic planning through to solutions and delivery.

What would be great to have:

  • Proven experience in credit card fraud, rewards, and/or digital consumer engagement consulting
  • Proven experience in credit card fraud prevention, detection, or consulting of fraud trends, techniques, best practices, strategies, and planning
  • Proven experience in credit card reward strategies, designs, reporting and analytics, and monitoring
  • Proven experience in digital consumer engagement strategies including communication channels (email, SMS, notifications, etc) and channels (web, mobile, etc). 
  • Shown success in consulting with clients or stakeholders in the achievement of strategic goals and objectives
  • Expert knowledge of business financial practices and accounting
  • Expert experience in data-driven management, metrics, and reporting

Perks at work:

  • We’re #FISVProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
  • Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
  • Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
  • Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
  • Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
  • Advance your career with training, development, certification, and internal mobility opportunities.
  • Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.


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  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401k, Employee Stock Purchase Plans and Incentives & Bonuses

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

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