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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10325732 Date posted 04/05/2024 City North Sydney State/Region New South Wales Country Australia

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Manager

What You Should Know About Us

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Job Description:

As a product manager within our Global Business Solutions division, you will be responsible for driving the full lifecycle of our merchant point of sale (POS) solutions

You will lead the full lifecycle of the product, drive execution collaboration with designers, engineers and other product managers. You will also collaborate with customer experience and support teams to gain insights about product usage and adoption to define enhancements

You will also collaborate with customer experience and support teams to gain insights about product usage and adoption to define enhancements. You will provide thought-leadership and excellence in the sales and delivery of products:

What Will You Do:

  • Own the product end-to-end from market research (quantitative and qualitative), execution, go-to-market. commercialization to post launch improvements
  • Lead ideation of new features and integrations
  • Create and manage product backlog in partnership with technology and business teams
  • Facilitate in data-driven decision making and create the telemetry and metrics required to evaluate the success of the products you launch
  • Define and drive pilots to gather early feedback and ensure adoption of new features and functionality.
  • Review customer feedback, analyze impact and prioritize it, and convert into clearly defined requirements to create a feature backlog
  • Define effective data visualizations that are easy to interpret and deliver meaningful insights to key stakeholders in the business
  • Identify opportunities to enhance the product based on competitive research and industry trends
  • Be the product champion. Document product functionality and work with learning teams to train on new features.
  • Define the value proposition of your products and support sales & marketing
  • Provide professional consulting service to clients, proactively driving value-based technical solutions and capabilities on sales engagements
  • Understand and drive the monetization of our offerings with a strong understanding of key business metrics including revenue and costs to inform decision making

What you will need to have:

  • 5-7 years of Product Management or Product Owner in POS, e-Commerce, Omni-channel Commerce domain
  • Experience managing the product lifecycle and launching products at various stages
  • Strong analytical and problem-solving skills
  • Excellent relationship building skills: written and verbal communication, customer empathy, collaboration and team building
  • Experience presenting to key stakeholders and partners to influence strategy and cross-functional initiatives.
  • Experience working with software engineers including designing user stories and persona mapping

What would be great to have:

  • Bachelor’s degree in Business, Marketing, Engineering. MBA or other post graduate business degree is a plus
  • Experience in an enterprise B2B/B2B2C SaaS product company
  • Working knowledge of operating systems used by Small Businesses to run their businesses
  • Working knowledge of payments
  • Experience in SMB space
  • Experience driving user growth and engagement through experimentation, iteration, and learning

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.


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