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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10319241 Date posted 04/16/2024 City Mississauga State/Region Ontario Country Canada Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Relationship Manager

What does a successful Relationship Manager do at Fiserv?

You will contribute to the development, management, and overall strategy of retention for the assigned corporate portfolio. Ensure assigned merchant portfolio of enterprise accounts are managed effectively, with a focus on retention, value upselling, contract negotiation and overall profitability of accounts. The Business Relationship Manager must assure client satisfaction by managing operational relationships for service delivery to ensure the client's requirements are satisfactorily met. The portfolio consists of client relationships valued at over $25M in annual processing with high revenue association to the organization.

What you will do:

  • Develop, implement, and manage programs to cross-sell products and services to RM-assigned clients.
  • Sell value by offering the latest in technology and solution.
  • Interact with assigned clients as needed to ensure client retention.
  • Present to C level executives their ongoing statics on a quarterly basis.
  • Work with internal parties to solve client concerns and escalations.
  • Build rapport and establish strong relationships with client senior management.
  • Implements remedial actions when necessary to control and eliminate Fiserv and client liability.
  • Establish strong working relationships and breaks down barriers across the company to ensure quality products and services are provided.
  • Negotiate contracts as expiry happens.
  • Negotiate pricing and terms.
  • Provide updates related to industry changes and compliance.

What you will need to have:

  • At least 6-10 years of experience in Relationship Management, Account Management, Account Executive roles, or something similar
  • Industry experience such as Banking, Credit Card processing/transactions, payment solutions, etc.
  • Clear knowledge of industry standards, i.e., credit card processing, transactions, etc., keen understanding of back-office support requirements.
  • Working knowledge of Credit Card Association policies and practices
  • Strong relationship building skills, sales experience, business level professional maturity.
  • Must have strong collaborative and conflict management skills; excellent interpersonal skills and the ability to interact with all levels of management.
  • Knowledge of various software, e.g., Microsoft suite of products such as Excel, PowerPoint, and Word.
  • Strong presentation skills to high level executives
  • Occasional travel is a requirement.
  • The ability to articulate, influence, persuade, and convey the sales message.
  • A professional demeanor with the ability to problem solve and determine action plan for resolution

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.


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