Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Relationship Manager do at Fiserv?

You will contribute to the development, management, and overall strategy of retention for the assigned corporate portfolio. Ensure assigned merchant portfolio of enterprise accounts are managed effectively, with a focus on retention, value upselling, contract negotiation and overall profitability of accounts. The Business Relationship Manager must assure client satisfaction by managing operational relationships for service delivery to ensure the client's requirements are satisfactorily met. The portfolio consists of client relationships valued at over $25M in annual processing with high revenue association to the organization.

What you will do:

• Develop, implement, and manage programs to cross-sell products and services to RM-assigned clients

• Sell value by offering the latest in technology and solution and interact with assigned clients as needed to ensure client retention

• Present to C level executives their ongoing statics on a quarterly basis

• Work with internal parties to solve client concerns and escalations and negotiate contracts, including pricing and terms, as expiry happens

• Build rapport and establish strong relationships with client senior management

• Implement remedial actions when necessary to control and eliminate Fiserv and client liability

What you will need to have:

• At least 6 years of experience in Relationship Management, Account Management, Account Executive roles, or something similar

• Industry experience such as Banking, Credit Card processing/transactions, payment solutions, etc

• Experience with industry standards, i.e., credit card processing, transactions, etc., keen understanding of back-office support requirements

• Experience with Credit Card Association policies and practices

• Experience with sales and relationship building

• Experienced in collaborative and conflict management and presentation skills to high level executives 

What would be great to have:

• Knowledge of various software, e.g., Microsoft suite of products such as Excel, PowerPoint, and Word

Important info about this role:

• We’re better together! This role is fully on-site

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.