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Sr. Manager - Reverse Supply Chain Operations

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
  • Courageous
  • Innovative
  • Strategic
  • Trustworthy
  • Enthusiastic
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver


  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10250233 Date posted 03/21/2022 City Marietta State/Region Georgia Country United States

What does a successful Reverse Supply Chain Operations Manager do?

As a Reverse Supply Chain Operations Manager, you will be responsible for a team of 60+ Repair and Vendor Management professionals to help set priorities, monitor current demand signals, tweak relevant forecasts, drive purchases of necessary repair parts, and ultimately coordinate the repair and delivery of refurbished hardware for our business unit. This role has direct oversight of Fiserv’s in-house Repair Center as well as over $10M in annualized spend across 10+ outsourced vendors. The Manager will utilize reporting based on a multitude of demand streams and collaboration with colleagues, both within and outside of the organization, as well as our customers to ensure the adequate flow of fully refurbished units for shipment to our customers. The ideal candidate for this role will be able to jump in, understand the current processes, make recommendations, and ultimately implement processes to move the department, and the organization as a whole, forward. This role is ideal for a self-starter with a strong background in reverse supply chain management or process improvement who wants to make a lasting impact on the organization and grow their career in other aspects of supply chain.

In this role, you can look forward to working in a fast-paced environment with a team of great people focused on moving our organization forward. You will be able to help implement new new processes to shape the forward-looking direction of the department. This role has high visibility to the senior leaders of the organization, giving multiple opportunities to present, inform, and execute highly impactful repair, vendor management, transportation, and inventory related items. You will gain great experience in the overall repair supply chain stemming from multiple repair providers, transportation to our three warehouses across the US for stocking, and finally distribution to both small businesses and large, international chains alike.

Basic Qualifications for Consideration:

  • Bachelor’s Degree in Engineering, Business Administration, or Finance
  • 8+ years of experience in a repair or manufacturing environment with distribution, with at least 5+ years of experience in repair
  • 5+ years of People Management experience
  • 2+ years of experience in a vendor management related role
  • Root Cause Analysis and problem solving experience
  • Strong analytical experience to perform complex calculations quickly
  • Experience with complex Microsoft Excel calculations including VLOOKUP, Pivot tables, creating models based on 3+ different inputs
  • Experience with basic accounting principles including P&L, Balance Sheet, Excess and Obsolescence, and Accounts Payable terminology

Preferred Qualifications:

  • LEAN, Six Sigma, or Project Management Certification
  • Electronics repair experience
  • Contract negotiation experience
  • Experience with international transportation and logistics
  • Experience with Consumer Electronics or Payment Solutions
  • Experience with Oracle or SAP
  • Experience with Data Analytics

Learn more about Fiserv: 

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. 

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.  

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.  

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.  

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.  

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for eight years, we are committed to excellence and purposeful innovation. 

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Explore the possibilities of a career with Fiserv and Find Your Forward with us. 

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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