Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Reporting to the Supervisor of the TRS Resolutions Department, the Team Lead assists a supervisor with the supervision of daily operational activities for a group Senior Processing Specialists (SPS) within the TRS Resolutions Department. 

Generates daily reporting to notify processing specialists of deadlines to complete pending dispute cases. Continuously monitors work queues of processing specialists to ensure compliance with regulatory SLAs.

What you will be doing

• Provides daily work guidance and coaching of processing specialists whenever necessary to ensure department quality and production standards are met.  

• Evaluates individual training needs.

• Assists with analysis/tracking of departmental and individual performance. 

• Assists supervisor in facilitating the overall administrative functions and workflow processes relative to the day-to-day operations of the Resolutions Department.

• Maintains acceptable level of performance on assigned work cases.  

• Creates and generates daily/monthly statistical reports and ad hoc reports. 

• Escalates personnel matters to an immediate supervisor. 

• Serves as administrative contact for requests from internal departments and external parties.

What you need to have

• Work in a fast paced environment with production standards (KPI throughput daily).

• Leadership experience (6+ months)

• Knowledge of, or the ability to learn, multiple operational areas is required (i.e., work flow, forgery, bankruptcy, compliance, paid-at-store and complaints). 

• Moderate to advanced skill levels with SaleForce (i.e., Workcase Management System – WMS)

• Microsoft Office suite of products (i.e., Word, Excel, Sharepoint, Powerpoint and Teams) is required. 

• Knowledge of applicable regulations (i.e., Fair Credit Reporting Act and the Fair Debt Collection Practices Act) are preferred

What would be great for you to have

• Experience in Banking

• Experience in Forgery/Compliance

• Research and Adjustments (Back Office)

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.