Skip Navigation
Search Jobs

Search jobs

Search with Linkedin Profile

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the seventh consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

Schnell, Lead Pricing Strategist

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

contentimg contentimg contentimg contentimg

Responsibilities

Requisition ID R-10200025 Date posted 09/16/2020 City Indianapolis State/Region Indiana Country United States of America Additional Locations Shoreview, Minnesota

What does a great Client Support Representative Level II do?

The Client Support Representative is an integral part of our client relationships with Fiserv. The overall client satisfaction of assigned clients leads to retention, future revenue and growth for our company. This role is the client’s voice within Fiserv. You will work with their Manager to build and maintain programs and plans that support the strategic objectives of their clients and ensuring service excellence through the service team.

We are supporting financial institutions - banks, credit unions and savings & loans; responding to client inquires and research of client issues relating to production, quality, delivery schedules, and production specifications. You will also be responsible for client billing and reporting. We search and provide information pertaining to customer inquiries received via phone, email, or incident tickets and diagnose, resolve, and communicate resolutions to client and/or other departments. Deliver consistently excellent customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, and documenting problem resolution and customer contact. Diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, and the client. Make recommendations to resolve critical issues and error trends or other recurring issues. Building open communication avenues with key client personnel and internal/external business units, establishing and facilitating periodic touch point meetings and providing all vital data to be used for the purposes of leading periodic Business Review meetings. Provide reports and activity logs for management and client review. Coordinate implementation of solutions. Other responsibilities include providing flexible assistance through cross-training and support to meet and surpass performance, customer satisfaction, and service level goals and providing follow up as needed on customer inquiries to ensure resolution satisfies customers and meets all internal expectations.

You’re the kind of person who loves to -

  • Enjoy working on multiple assignments
  • Communicate all levels of the organization
  • Pick up quickly to define client issues, collect data, establish facts and draw valid conclusions
  • Think critically and work autonomously with confidential data
  • Has a passion for serving clients (Internal and external)

Basic qualifications for consideration:

  • Advanced knowledge of Microsoft Word and Excel
  • High School diploma or GED
  • 4+ years prior customer service
  • Some experience with reconciliation

Preferred qualifications for consideration:

  • Bachelor’s Degree
  • Preferred experience billing
  • Account Management Experience
  • Knowledge of Power Point
  • Experience in the financial services industry

Learn more about Fiserv:

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

View Location
Join Our Talent Network

Join Our Talent Network

Want more than just an alert about a new job? Join our talent community and stay informed about Fiserv career news, events and new opportunities.

Join Our Talent Network