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Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

Schnell, Lead Pricing Strategist

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Shirra, Director, Product Marketing


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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10111850 Date posted 06/11/2019 City Hickory State/Region North Carolina Country United States

Card Service Representative

Job Purpose

$14 per hour

Full Time

Start Date: 7-22-19

Schedule:    2:00pm to 10:30pm *Off Days are Tuesday and Wednesday

      ABAY:    2:00pm to 10:30pm *Off Days are Tuesday and Wednesday

  Training:    2:00am to 10:30pm *Off Days are Tuesday and Wednesday

About the Role:

This position will be in the Card Services Office area. This position will be responsible for providing communications and support for customers/clients and problem solving between the client/FI and assigned customers. The Card Services Associate will process daily refunds and chargeback’s via various ATM/Credit Card processor websites and respond to and research fraud/non-fraud inquiries through phone, email, or fax under general supervision. This position is responsible for following standard scripts and procedures to resolve basic customer questions and using a computer system to track information, questions, answers, and product orders. The Card Services Associate will promote and maintain position customer relation utilizing service excellence techniques and document problems and corrective procedures per established guidelines.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

About our Business:

Electronic Payments provides solutions for electronic billing and payments, online funds transfer, person-to-person payments and personal financial account aggregation services to the financial services industry. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.

As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included.

Reporting Relationships

Reports To:  Business Line Supervisor

Required Qualifications:

  • Must be detailed oriented
  • Ability to prioritize workload according to shifting demands
  • Strong Clerical and analytical skills
  • Demonstrated performance in customer satisfaction and efficiency
  • Experience using computers and familiar with Windows, MS Office Suite, and Internet Explorer
  • Strong verbal and written communication skills
  • Must be able to work in a team environment

Preferred Qualifications:

  • High School Diploma or GED preferred

Job Related Experience:

  • Experience entering and managing chargeback data
  • Experience researching bank rules and regulations to identify chargeback rights

    Additional Skills/Knowledge:

  • Experience in handling fraud and non-fraud disputes, charge back experience preferred
  • Demonstrated proficiency with call center applications preferred

    Travel Required:0%

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