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I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.
Mrinal, Project Management Analyst
When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.
Schnell, Lead Pricing Strategist
As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.
Shirra, Director, Product Marketing
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Associate Experience: Hear from Veterans of the Armed Services
Card Service Representative
$14 per hour
Start Date: 7-22-19
Schedule: 2:00pm to 10:30pm *Off Days are Tuesday and Wednesday
ABAY: 2:00pm to 10:30pm *Off Days are Tuesday and Wednesday
Training: 2:00am to 10:30pm *Off Days are Tuesday and Wednesday
About the Role:
This position will be in the Card Services Office area. This position will be responsible for providing communications and support for customers/clients and problem solving between the client/FI and assigned customers. The Card Services Associate will process daily refunds and chargeback’s via various ATM/Credit Card processor websites and respond to and research fraud/non-fraud inquiries through phone, email, or fax under general supervision. This position is responsible for following standard scripts and procedures to resolve basic customer questions and using a computer system to track information, questions, answers, and product orders. The Card Services Associate will promote and maintain position customer relation utilizing service excellence techniques and document problems and corrective procedures per established guidelines.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
About our Business:
Electronic Payments provides solutions for electronic billing and payments, online funds transfer, person-to-person payments and personal financial account aggregation services to the financial services industry. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.
As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included.
Reports To: Business Line Supervisor
- Must be detailed oriented
- Ability to prioritize workload according to shifting demands
- Strong Clerical and analytical skills
- Demonstrated performance in customer satisfaction and efficiency
- Experience using computers and familiar with Windows, MS Office Suite, and Internet Explorer
- Strong verbal and written communication skills
- Must be able to work in a team environment
- High School Diploma or GED preferred
Job Related Experience:
- Experience entering and managing chargeback data
- Experience researching bank rules and regulations to identify chargeback rights
- Experience in handling fraud and non-fraud disputes, charge back experience preferred
- Demonstrated proficiency with call center applications preferred
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