Skip Navigation
Search Jobs

Search jobs

Search with Linkedin Profile

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 24,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company honored by FORTUNE Magazine as a Worlds Most Admired company 6 years running.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

Schnell, Lead Pricing Strategist

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

Benefits

  • Health / Medical / Vision

    Standard for all associates

  • Stock Purchase Plan

    When Fiserv performs well, so does your financial health

  • Health and Wellness

    Programs that help promote a positive work environment

  • Flex Time / Working Arrangements

    Work from home full/part time, virtual opportunities & more

  • Tuition Reimbursement

    To encourage associate professional development

  • Recharge & Refuel

    A time off policy that encourages you to maximize well-being

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

contentimg contentimg contentimg contentimg

Responsibilities

Requisition ID R-10111850 Date posted 06/11/2019 City Hickory State/Region North Carolina Country United States

Card Service Representative

Job Purpose

$14 per hour

Full Time

Start Date: 7-22-19

Schedule:    2:00pm to 10:30pm *Off Days are Tuesday and Wednesday

      ABAY:    2:00pm to 10:30pm *Off Days are Tuesday and Wednesday

  Training:    2:00am to 10:30pm *Off Days are Tuesday and Wednesday

About the Role:

This position will be in the Card Services Office area. This position will be responsible for providing communications and support for customers/clients and problem solving between the client/FI and assigned customers. The Card Services Associate will process daily refunds and chargeback’s via various ATM/Credit Card processor websites and respond to and research fraud/non-fraud inquiries through phone, email, or fax under general supervision. This position is responsible for following standard scripts and procedures to resolve basic customer questions and using a computer system to track information, questions, answers, and product orders. The Card Services Associate will promote and maintain position customer relation utilizing service excellence techniques and document problems and corrective procedures per established guidelines.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

About our Business:

Electronic Payments provides solutions for electronic billing and payments, online funds transfer, person-to-person payments and personal financial account aggregation services to the financial services industry. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.

As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included.

Reporting Relationships

Reports To:  Business Line Supervisor

Required Qualifications:

  • Must be detailed oriented
  • Ability to prioritize workload according to shifting demands
  • Strong Clerical and analytical skills
  • Demonstrated performance in customer satisfaction and efficiency
  • Experience using computers and familiar with Windows, MS Office Suite, and Internet Explorer
  • Strong verbal and written communication skills
  • Must be able to work in a team environment

Preferred Qualifications:

  • High School Diploma or GED preferred

Job Related Experience:

  • Experience entering and managing chargeback data
  • Experience researching bank rules and regulations to identify chargeback rights

    Additional Skills/Knowledge:

  • Experience in handling fraud and non-fraud disputes, charge back experience preferred
  • Demonstrated proficiency with call center applications preferred

    Travel Required:0%

View Location
Join Our Talent Network

Join Our Talent Network

Want more than just an alert about a new job? Join our talent community and stay informed about Fiserv career news, events and new opportunities.

Join Our Network