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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 24,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company honored by FORTUNE Magazine as a Worlds Most Admired company 6 years running.

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Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

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I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

Schnell, Lead Pricing Strategist

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10108716 Date posted 04/13/2019 City Barreal de Heredia Country Costa Rica

Essential Job Responsibilities:  

 The Implementation  Systems Applications Administrator, Associate will be in a client facing position with direct interaction with client technical, operational, product and management resources. Our clients are Financial Institutions (FIs) or ASP providers that utilize Fiserv FRMS products and services. The associate will be in charge of managing difficult cases assigned to him/her, to complete on time, within the correct engagement and communication parameters.The associate will have direct communication with clients, via e-mail, ticketing system, Web Conference and/or telephone, 80-90% of the time.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:


  • Educational requirements

    Certifications: (If applicable)

  •  N/A

Job Related Experience:

  • 3+ years of experience in a customer service, technical support role

    Banking industry knowledge

    Business Mindset

    Good English spoken and written

    Nice to have Financial security background

    On-call support experience

    Good customer support experience

    Good troubleshooting skills

Additional Skills/Knowledge: (Optional)

- Microsoft Office package knowledge

- Windows Server experience

- Strong Customer Service skills

- SQL/Oracle queries writing, understanding.

- Experience in self-managed positions highly desirable

- Jboss, Weblogic, Apache Tomcat experience nice to have

- Teamwork player

- Self starter, quick learner and proactive

- Ability to work under pressure

- Web API

- Websphere


Travel required: (If applicable)

  • Up to 20% only if needed

    180 day accomplishments (Required for Executive level roles, optional for other roles)

  • Preferred Qualifications: (Optional)

  • Systems engineering student
  • Banking experience
  • Strong Troubleshooting experience
  • Customer Support background
  • US Visa and ability to travel

    Work Environment:(If applicable)

    Willing to work after hours and weekends if/when necessary during critical issues and escalations

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