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SMB Sales/Customer Success Specialist

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.


Requisition ID R-10325723 Date posted 06/14/2024 End Date 07/05/2024 City Hagerstown State/Region Maryland Country United States Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

SMB Sales/Customer Success Specialist

What does a successful SMB Sales/Customer Success Specialist do at Fiserv?

You will take a lead role in selling into an existing portfolio of small business clients, running sales plays through a campaign approach across multiple product offerings.  You will specialize in Software as a Service and Value-Added Services. You will play a vital role in portfolio revenue growth through proactive outbound touchpoints. You will establish and nurture relationships with our clients, understanding their unique business needs, and offering tailored software as a service and value-added services solutions to help them succeed while driving revenue to the organization. You will also maintain client satisfaction and play an important role in retention of while achieving core business objectives.

What you will do:

  • Identify opportunities for SaaS and VAS solutions that align with the clients' core business objectives.
  • Present, promote and sell products/services using solid arguments to existing customers by educating customers on products, services, and solutions, highlighting how they solve customer problems to drive growth and efficiency.
  • Drive revenue growth by upselling, cross-selling, and expanding the portfolio of solutions within your assigned SMB accounts.
  • Collaborate with the sales team to identify and capitalize on new business opportunities.
  • Provide excellent post-sales support, ensuring that clients have a seamless experience with our solutions. Offer training and guidance on product usage to optimize their business processes.

What you will need to have:

  • Prior experience in sales/account management functions with demonstrated success against quota assignments.
  • Experience in solution selling.
  • High school graduate/GED

What would be great to have:

  • Bachelor’s degree in business, Sales, or a related field.
  • Experience with Software as a Service and Value-added Service solution selling.
  • Demonstrated ability to build and sustain relationships with key decision makers gaining trusted advisor status.
  • Exceptional problem-solving and decision-making abilities.
  • A customer-centric approach and a passion for helping small businesses succeed.

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa.

Salary Range

$29,400.00 - $68,600.00

These pay ranges apply to employees in Colorado, Hawaii, Maryland and Washington. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.


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