Manager, Network Operations
What does a great Manager, Network Operations do at Fiserv?
As a Manager, Network Operations, you will be responsible for managing a global team of networking professionals within Fiserv Network Operations whose primary responsibilities include proactive monitoring, incident response/troubleshooting, and break/fix engineering for a large-scale global network infrastructure.
You’re the kind of person who can:
•Manage day-to-day activities of the Tier 1 and Tier 2 NOC technicians (prioritizes workloads, resource planning, overseeing daily/weekly activities, approve time, etc.), providing positive team direction, prioritizing workload and resources to meet objectives; proactively maintaining the integrity of the network.
•Act as an escalation for network incidents to the Network Support team, including off hours.
•Provide expert level troubleshooting to quickly identify and resolve network related incidents.
•Support 24x7x365 high availability solutions in large environments, Tier 2/3 support.
•Resolve issues and deal with difficult situations, bringing a high degree of professionalism and tact during
•stressful circumstances, represent Fiserv as a quality organization.
•Participate in special project teams, representing network operations on new implementations or troubleshooting deep dives.
•Thoroughly document network solutions, processes and procedures, and break/fix steps.
•Assist with client testing, new implementations, and DR testing.
•Research new networking solutions to solve for problems or deficiencies.
•Identify opportunities for automation of manual tasks.
•Coordinate workload, training and mentoring of network associates.
Basic Qualifications for Consideration:
•Minimum 7 years of experience in a network operations or engineering role.
•Demonstrated proficiency in a Networking based technology (LAN/WAN) and thorough understanding of the OSI model. CCNP skillset.
•Experience diagnosing and resolving complex network switching and routing issues. Experience configuring and independent troubleshooting of Cisco Switches and Routers.
•Knowledge of load balancing concepts is required, preferably with F5 or Citrix NetScaler.
•Proficient in troubleshooting with packet capture tools and network protocol analysis.
•Solid understanding of Linux fundamentals.
•Excellent communication skills and the ability to deal with clients, vendors, engineers, and managers at various levels. Ability to communicate technical concepts to non-technical employees.
•Ability to organize and manage multiple requests with frequently conflicting priorities.
•Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others.
•Thorough understanding of multi-tiered SLA management, Incident Management, Change Management, and Problem Management.
•Proficiency with using network monitoring and management tools in a large-scale environment.
•Experience in defining and creating process documentation.
•Ability to act a mentor and train 1st and 2nd level associates.
•Strong desire to learn and grow.
Preferred Qualifications For Consideration:
•Hands-on experience working with Cisco Nexus, Spine-and-Leaf Architecture, and F5 or Citrix NetScaler load balancing.
•Cisco Certified Network Professional (CCNP).
•Knowledge and experience with network management and monitoring tools such as Splunk, Extrahop, and CA technologies (Spectrum).
•Proficiency with scripting languages such as Python.
•Working knowledge of Palo Alto & CheckPoint Firewalls is a plus.
•Demonstrated experience in building out automation.
•Certificate management and SSL offloading.
Travel required: up to 15%
Who We Are:
Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a commitment to innovation.
At Fiserv, you'll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
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