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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10247176 Date posted 03/14/2022 City Lincoln State/Region Nebraska Country United States

What does a great Client Technical Support Rep, Staff Specialist do?

You will work with a wide range of Fiserv clients enabling them to successfully use the Fiserv Business Analytics products for IH Premier, Prime and BIM, to achieve their business objectives including developing report writing expertise for ad-hoc or scheduled reports, and fielding questions about the processing of the application. Associate independently handles customer calls and cases by researching and answering questions to determine resolutions to inquiries and challenges with the report writing software. This includes you deeply tracking, organizing and documenting activities to ensure clients receive regular follow up and the status is consistently updated. Many issues are solved at this level.

As a Technical Support Rep, you can look forward to:

  • You will handle all client calls and issues. Research and problem-solve to determine resolutions to reported problems. Build and maintain high-level client satisfaction that is measured via the monthly and annual surveys. Goals for call responsiveness are set for the Division and apply to this function.
  • You will train new clients on the features and operation of Business Analytics applications enabling them to successfully use the product and achieve their business objectives.
  • You will provide ongoing training as needed for existing clients.

Required Qualifications for Consideration:

  • High School Diploma required, Bachelor's preferred
  • Minimum 2 years customer service experience
  • Flexibility to work after hours and/or on call rotations as needed.

Preferred Qualifications for Consideration:

  • Your experience working in banking or financial services industry preferred.
  • Your experience in IBM/Cognos experience preferred.
  • Experience in a customer interfacing role using problem/resolution skills.
  • Strong PC skills and knowledge of Microsoft applications.
  • Excellent verbal and written communication skills.
  • Phone support in a client service role

Learn more about us.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks.

Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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