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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10236406 Date posted 03/14/2022 City Bogota Country Colombia

Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access.

Main Responsibilities

  • Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data. 
  • Defines and/or resolves moderately complex customer problems within the designated product lines. 
  • Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements,
  • Monitoring liability issues and escalation to management when appropriate. 
  • Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments. 
  • Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing. 
  • Adheres to established policy and procedures


  • Degree on Business administration, Industrial Engineering or System Engineering
  • Advanced English
  •  3 Years’ experience on similar Job fields
  • Experience on: Banking Technology, Fintech and Payment methods.
  • Functional technical knowlege
  • PLUS: Knowledgeable about ITIL  
  • PLUS: knowledgeable about VisonPlus

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