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Product Director, Digital Channels

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10310366 Date posted 03/19/2024 City Berkeley Heights State/Region New Jersey Country United States Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Director, Digital Channels

What does a successful Product Director of Digital Channels do at Fiserv?

Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants.

As a successful Product Director of Digital Channels, you will ensure that Fiserv delivers best-in-class software solutions to enable our clients to communicate quickly and effectively to their consumers. In this role you will ensure our solutions meet our clients’ specific needs while maximizing revenue and improving operational efficiency through the commercialization of our communication product suite.

What you will do:

You will be responsible for participating in, tracking, and managing the full lifecycle management of our Communications products, from requirements writing through crafting executive-level updates on product progress toward objectives.

  • Provide in-depth walkthroughs of our digital communication journeys for new and existing clients.
  • Understand in the intricacies of our product's technical aspects, including client application onboarding and API integration.
  • Manage multiple client priorities and maximize efficiency in a constantly evolving environment.
  • Assist clients, digital providers and internal implementations teams in troubleshooting and the adoption of our suite of communication products.
  • Lead technical product teams through the ideation, development, and launch of innovative products
  • Assist in establishing a shared vision across the organization by building consensus on communication strategies and priorities leading to product execution.
  • Enhance communication products and business processes based on industry trends and client needs.
  • Collaborate with senior leaders in business and technology groups to ensure timelines and deliverables are being met for cross-functional initiatives.
  • Streamline and improve operational processes to enhance efficiency and productivity.
  • Experience with consumer communication products, including email, in-app messaging, text messaging, preferred.

What you will need to have:

  • Bachelor's degree in information science, engineering, business or a related field required.
  • 10+ years of experience in Product Management and/or Product Design operating in an Agile development environment
  • 5+ years of experience in the Payments Industry
  • Able to influence outcomes and people without reporting lines
  • Critical thinking/analytical leadership experience

What would be great to have:

  • Knowledge and experience of product management best practices spanning product development, product management, pricing and go-to-market.
  • Experience reviewing the technical components of products/applications, root cause investigations, and discovering new ways to improve product performance and processes.
  • Experience with communication products, such as SMS, email, voice, and push.
  • Experience communicating and managing clients in the financial services industry.

Perks at work:

  • We’re #FISVProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
  • Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
  • Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
  • Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
  • Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
  • Advance your career with training, development, certification, and internal mobility opportunities.
  • Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.


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Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401k, Employee Stock Purchase Plans and Incentives & Bonuses

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

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