Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Fraud Investigator

About your role
Your core responsibilities will include critical investigations, performing incident response, monitoring transaction alerts, responding to government inquiries and generating fraud reports for Money Network programs.  You will be a key member of the team working to advance fraud alerting, while supporting analytical inquiries for executive leadership.  Your areas of responsibility are expected to include Money Network card, ACH, and check transactions, along with mobile application and account activation security.   Additionally, you will support product solutions, research and sales teams to enhance the business and service activities.  You will garner a variety of experience in this role by collaborating with representatives from Cyber Security, Technical Fraud Investigations, Data Science, Anti-Money Laundering, Legal, Compliance, Security Operations and other Fiserv organizations.

What you'll do:

• Evaluate diverse sets of data, defining requirements, driving acquisition of new data sources and working effectively with application engineers and investigators.
• Work with Anti-Money Laundering and Compliance Teams
• Assist law enforcement in large loss investigations and fielding external inquiries involving Money Network programs.
• Leverage advanced technology to cultivate robust fraud detection and prevention solutions.

Experience you'll need to have:

• High School graduate/GED
• Experience conducting investigations in an enterprise environment, including evidence collection.
• 2 years of prior experience in fraud operations, fraud investigations and/or Reg E or Reg Z disputes investigations.

Experience that would be great to have:

• Ability to follow documented operational processes.
• Experience conducting payment card fraud and bank fraud-related investigations and research.
• Have an understanding of financial crime tools, tactics and protocols.
• Experience with financial institution reporting requirements under the Bank Secrecy Act.
• Experience communicating identified fraud trends in written and/or oral format.
• Experience communicating with internal and external clients in written and/or oral format.
• Bachelor's Degree

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Salary Range

$71,250.00 - $114,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.