Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Director, Fraud Analytics do at Fiserv?

As a Director of Fraud Analytics, you will be responsible for developing and executing analytical based processes to detect fraud attacks, analyze impact, determine effective prevention and mitigation, and monitor the performance of the fraud risk ecosystem.  

You will conduct analysis relative to root cause evaluation and associated observed volumes, as well as financial and operational impacts with associated recommended remediation paths. You will also create fact and data-based insights, which will be used to inform and influence change across the organization.

What you will do:

• Develop and execute analysis for identifying new fraud attacks, detect attack signatures, and determine root cause of fraud events observed or attempted in the network using data associated with cardholder accounts that includes both financial and non-financial data.
• Quickly source, analyze and deduce root cause and effective mitigation options consistently and accurately across the network.
• Establish and monitor a robust suite of early warning monitors to systemically identify abnormal activity and possible pre-cursor attack activity; produce monitors via dashboards and/or daily monitoring reports.
• Perform trend analysis of losses over time and articulate drivers of loss to the team and management.
• Effectively articulate and influence within the organization on actions recommended, based on insights derived from advanced analytics.
• Establish and manage fraud ecosystem measures to monitor the effectiveness and performance of all fraud controls.
• Present to leadership to show progress against strategic initiatives and articulate any variances.
• Mentor and manage a team of data engineers, data analysts and data scientists.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

What you will need to have:

• Bachelor’s degree in Business and/or Computer Science or equivalent experience.
• 7+ years of related work experience in Fin Tech, Ecommerce, Banking, and or fraud prevention.
• 5+ years of experience with Data Analytics.
• Experience mining complex datasets and generating reports leading to business understanding and recommendations.
• Python/R/SQL/SAS competencies and/or comparable data analysis skills.
• Proficiency leading, coaching, mentoring, and manage teams.
• Experience interacting and presenting complex concepts and outcomes to senior leaders and financial institution customers.

What would be great to have:

• Master's degree.

Important information about this role:

• We’re better together. This role is on-site 5 days a week for the first 90 days. After that, you will be on-site Monday through Thursday, with the option to work remotely on Fridays.

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This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.