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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10267335 Date posted 07/08/2022 City Basildon State/Region Essex Country United Kingdom

Our Mission

Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do. 

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other.

Job Title: Client Program Manager - Client Delivery

Location: Basildon, Essex (Janus House) Hybrid working available 

Role Introduction

What does a great Client Program Manager do?

  • The Client Program Manager plays a pivotal role in the delivery of the FI products and services t to our global expanding client base.
  • You will be responsible for structuring a project from the outset, with full responsibility for the day to day commercials, the client relationship and delivery.
  • Working with globally dispersed teams often under matrix management

Key Responsibilities

  • Delivery to agreed time, cost and quality/scope constraints for allocated projects/program. 
  • Completion of standard project deliverables to agreed quality standards for allocated projects/program.
  • Establishing and developing productive relationships with key stakeholders at all levels within Fiserv and our Client’s organisations.
  • Leadership and co-ordination across all teams involved in the software development life cycle including Specification and design of the solution, Build/Test, Quality Assurance and Implementation.
  • Participating in the evolution of the company’s delivery and development methodology, putting in place the processes needed as we grow.
  • Clearly defining, articulating and adapting project approach in response to agreed changes.
  • Effectively managing changes through shifting business priorities, controlling project scope, resources and timing as needed.
  • Leadership and respectful management for the virtual project team.
  • Leadership in commercial negotiations.
  • Spread of best practice across the wider team.
  • Proactive involvement in and leadership of opportunities for continuous improvement.

Basic Qualifications and Experience for Consideration:

  • A keen, driven and commercially astute individual with experience in managing large scale projects in a fast paced environment.
  • Experience and understanding of Project life-cycle e.g.: scope management, change control and process management.
  • Deep experience running and managing SDLC
  • Project and Program delivery commercials responsibility.
  • Excellent understanding of development and delivery life-cycle gained through experience in a commercial organisation managing delivery to external clients.
  • Strong methodical approach, with excellent attention to detail and the ability to respond to change and challenges as led by the client.
  • Experience developing strong relationships with external and internal stakeholders and working with remotely based development teams.
  • Able to prioritise, often according to conflicting requirements and timescales, ensuring agreed milestones are achieved
  • Excellent oral and written communication skills. Able to communicate effectively with Senior Business Managers and developers acquiring a high degree of trust and understanding from both.
  • Payments Industry experience
  • Experience of Clarity and JIRA desirable.
  • Implementation of governance and working under ambiguity
  • Strong tracking and control and demonstration of performance and value-add
  • Recovery management and improving under-performance of matrix managed teams
  • Strong stakeholder management and ability to influence and communicate to c-suite levels
  • Experience of CICD, Devops and Cloud deployment would distinguish applicants

What we can offer you  

  • Pension contribution of up 7.5% 
  • Health and Wellness Resource platform access for you and your family 
  • Life Insurance 
  • Private Medical Insurance 
  • Income Protection 
  • Enhanced Maternity, Paternity and adoption leave 
  • 25 days annual leave, increasing with length of tenure 
  • Cycle to work scheme 
  • Career development, training and professional qualification opportunities – we want to provide you with the tools to succeed and grow in your role 

Well-being at Fiserv
Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates are able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being.

Our People
At Fiserv, our culture starts with our people. Want to learn what associates from across the company do or what it's like to work at Fiserv?
Get to know us.

Our commitment to Diversity and Inclusion

Fiserv actively supports and encourages diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability'

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