Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

At Fiserv we are seeking a proactive and motivated Account Manager to join our Merchant Services team as part of the Personal Concierge function. In this role you will develop and maintain strong relationships with customers, ensuring they receive excellent service and continue to grow with Clover from Fiserv. Success in this role is closely linked to effort: investing early in customer relationships delivers the best outcomes.

Key responsibilities

• Welcome and onboarding: manage customers from the point their application is approved. Complete welcome activities including outbound calls and emails to arrange hardware and software setup, register customers for self‑service portals and provide the guidance they need to launch their accounts.
• Relationship management: own a defined customer portfolio and maintain regular proactive outreach (calls and emails) to sustain relationships, resolve issues, promote product adoption and identify upsell opportunities aligned to customers’ needs.
• Request management: handle all incoming customer contacts (calls, emails and web‑chat). Be prepared to work flexibly to cover peak periods, which may include early/late starts and occasional weekend shifts.
• Prioritise customer needs: aim to acknowledge and progress customer queries quickly and keep customers informed of status. Where applicable, resolve queries or provide substantive updates within four hours.
• Retention and churn management: understand customer behaviour and the drivers of attrition, proactively resolve negative experiences and manage any closure requests with the objective of retaining business where appropriate.
• Collections: manage receivables for your portfolio, conducting outbound debt recovery activity and handling inbound calls relating to billing and repayment arrangements.
• Cross‑functional collaboration: work closely with sales, product management, risk, compliance and delivery teams to provide a joined‑up customer experience and to resolve service or implementation challenges.
• Reporting and continuous improvement: maintain accurate CRM records, report against performance metrics and feed insight into process and product improvements.

What you will need to have:

• Proven experience in account management, customer success or personal concierge roles within merchant services, payments or a related payments/retail environment.
• Strong customer‑centric mindset with excellent verbal and written communication skills in English.
• Ability to manage a portfolio end‑to‑end, prioritise multiple tasks and deliver under time pressure.
• Experience of collections and managing billing queries is desirable.
• Good problem‑solving skills, resilience and a positive, solutions‑focused approach.
• Proficiency with CRM systems and standard office productivity tools.
• Flexibility to work shifts during peak periods, including occasional early/late starts or weekends.

Desirable:

• Knowledge of merchant acquiring, point‑of‑sale hardware and software, or experience working with Clover from Fiserv solutions.
• Experience working in a fast‑paced contact centre or personal concierge environment.
• Additional language skills relevant to the local market.

Working pattern and location This role will be office‑based or hybrid depending on local arrangements. The role requires flexibility to cover peak contact times and may include occasional weekend working.

About us We are partners in possibility. We work collaboratively across the organisation to deliver outstanding outcomes for our customers and to drive innovation in payments. If you are customer‑focused, driven by results and keen to build long‑term relationships, we would like to hear from you.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.