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We are seeking self-motivated, collaborative, intellectually curious professionals with a strong work ethic to join our team. Our "grow from within" philosophy will prepare you for your next career move within Fiserv. Our Finance department has a tremendous success record and is high profile, interfacing and influencing at the highest levels. You must have influential communication skills with an ability to efficiently communicate the finance story. Our Finance leaders constantly guide our business to increase profitability. Requirements for consideration may include; a Finance or Accounting related degree, Finance/Accounting experience, highly effective data analysis skills, modeling experience is a plus with high proficiency in Excel.

  • Full-Time
  • Financial Analyst, Staff Accountant, Sr. Financial Analyst, Sr. Staff Accountant, Manager and Director.
  • 10-25%, varies by role
  • Glassdoor: 64%

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate for an Accounting & Finance career at Fiserv.

  • Communicator
    9
  • Influential/Persuasive
    10
  • Courageous
    7
  • Results Driven
    9
  • Deadline Oriented
    9
  • Versatile
    8
10
  • Achiever
  • Analytical
  • Focused
  • Leadership
  • Problem Solver
  • Strategic
  • Technologically Savvy
  • Detail Oriented

Responsibilities

Requisition ID R-10272729 Date posted 06/15/2022 City Basildon State/Region Essex Country United Kingdom

Our Mission

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.  

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other. 

Job Title: Collections Agent - Hybrid

Location: Basildon – Hybrid
Requisition Number: R-10272729

Role Introduction

It’s a fast paced inbound and outbound collections contact centre specialising in overdue credit card payments

  • A front-line customer telephony role where you’ll be helping our financial services’ customers when spoken to for support

  • A blended role with a combination of inbound and outbound work via a dialer

  • Going beyond our client’s customers’ expectations as well as achieving and exceeding key performance indicators

Responsibilities

  • Handling inbound and outbound calls, providing a brilliant customer service on behalf of our clients.

  • By earning the clients trust every day, you will understand the customers’ needs and provide account management solutions to customers, wishing to change their contact and payment details.

  • Inspire and achieve excellence in providing support to customers during the journey of their accounts. From the opening of the account all the way through to the closure.

  • Completing payment solutions which may include the handling of debit card payments

  • You will create with purpose by using problem solving skills, to find a positive outcome to any situation that may arise for a customer.

  • Work in a FCA (Financial Conduct Authority) regulated environment, maintaining the client and Fiserv expectations and delivering on the promise of one Fiserv.

What we’re looking for

  • Tech savvy work from home individuals with an ideal home environment to work professionally

  • Thrive on alternative working hours

  • Strong customer experience skills with the ability to handle complex queries competently.

  • Confident telephone manner demonstrating empathy for customers in challenging situations.

  • Organizational skills ensuring you can work across multiple systems whilst communicating with customers.

  • Ability to problem solve in difficult situations to resolve complaints and find an appropriate solution with customers.

  • Strong drive to exceed performance metrics, including quality and handling times, promise rates and bet promoter scores.

  • High level of attention to detail, adhering to the client’s processes and terms and conditions.

  • Good resilience to increased demand and changes in process.

  • Previous experience desirable

  • Good resilience to increased demand and changes in process.

  • Flexible to work one Saturday a month

What we offer

  • £22,880 starting salary

  • Hybrid working – 1in 4 weeks are office based, remaining 3 weeks are remote

  • 23 days annual leave, which increases with length of service, plus eight bank holidays

  • Enhanced maternity, paternity, and adoption leave

  • Healthcare enrolment

  • Life Insurance - 4x basic annual salary

  • Unlimited career development opportunities

  • Service & recognition awards

  • Company laptop

Well-being at Fiserv
Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates are able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being.

Our People
At Fiserv, our culture starts with our people. Want to learn what associates from across the company do or what it's like to work at Fiserv? Get to know us.


Our commitment to Diversity and Inclusion

Fiserv actively supports and encourages diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability'

Want to find out more? Click here to learn more about how we cultivate a diverse and respectful workplace.


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