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Senior Pre-Sales Solutions Consultant, CRM Solutions

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10224679 Date posted 03/19/2021 City Alpharetta State/Region Georgia Country United States Additional Locations Remote, Alabama; Remote, Alaska; Remote, Arizona; Remote, Arkansas; Remote, California; Remote, Colorado; Remote, Connecticut; Remote, Delaware; Remote, District of Columbia; Remote, Florida; Remote, Georgia; Remote, Hawaii; Remote, Idaho; Remote, Illinois; Remote, Indiana; Remote, Iowa; Remote, Kansas; Remote, Kentucky; Remote, Louisiana; Remote, Maine; Remote, Maryland; Remote, Massachusetts; Remote, Michigan; Remote, Minnesota; Remote, Mississippi; Remote, Missouri; Remote, Montana; Remote, Nebraska; Remote, Nevada; Remote, New Hampshire; Remote, New Jersey; Remote, New Mexico; Remote, New York; Remote, North Carolina; Remote, North Dakota; Remote, Ohio; Remote, Oklahoma; Remote, Oregon; Remote, Pennsylvania; Remote, Puerto Rico; Remote, Rhode Island; Remote, South Carolina; Remote, South Dakota; Remote, Tennessee; Remote, Texas; Remote, Utah; Remote, Vermont; Remote, Virginia; Remote, Washington; Remote, West Virginia; Remote, Wisconsin; Remote, Wyoming

Are you a tech-savvy, dynamic presenter who delivers persuasive, energetic demos of enterprise CRM software?  Do you enjoy discovering clients' strategies, visions, problems and helping them understand how technology can help them succeed?  Are you a wizard at creating compelling, professional proposals, presentations, and sales-aids to help explain software features and benefits?  Do you have a strong understanding of the roles, processes and systems involved in banking sales and service?  If this sounds like you, and you're ready to roll up your sleeves and help us grow, we've got an exciting new role for you.

Fiserv CRM Solutions helps financial institutions accelerate sales, improve service efficiency and elevate customer experiences by leveraging advanced banking CRM technology, built on Microsoft Dynamics 365.

What does and outstanding Sr. Pre-Sales Solution Consultant do?

As a Senior Pre-Sales Solution Consultant, you will support Sales Executives at key points during complex sales to mid-size to large banks and large credit unions.  You will be an expert in the capabilities of our Dynamics 365-based banking CRM solution and stay current on rapidly evolving Microsoft Dynamics 365 features.  You will tailor software demonstrations to the needs of each client / prospect and assist in the completion of RFP responses and creation of proposals. You will evangelize our value proposition to business and technical audiences across retail and commercial banking, from front-line users to senior executives.

You can look forward to:

  • Developing and maintaining expert level knowledge of Fiserv's banking CRM solution capabilities with Dynamics 365 Customer Engagement applications, Power Platform
  • Developing a deep understanding of sales & service challenges and priorities for commercial and retail banking
  • Maintaining and further developing credible, high-level understanding of cloud computing concepts and Azure services
  • Developing a general understanding of the interrelationship of other banking systems vis-à-vis CRM
  • Participating in client discovery sessions to identify client priorities and requirements
  • Thoroughly preparing for demonstrations by writing scenario-based scripts, prepping environments and rehearsing with team members
  • Delivering engaging, pertinent presentations and demonstrations, tailored to each audience
  • Collaborating with Sales Executives and Technical Pre-Sales Architects to define scope of proposed solution (i.e., modules, features, custom integrations), align value proposition to client priorities, and differentiate from competitors
  • Partnering with Technical Pre-sales Architects and Implementation Consultants to customize demo environments for client use cases
  • Working with Implementation Consultants to develop cost estimates and implementation proposals
  • Maintaining standard templates for sales presentations and proposals and RFP response library
  • Representing Fiserv and our solutions at tradeshows and deliver presentations at conferences
  • Providing feedback to Product Management regarding market strategy and product design

Basic qualifications required for consideration:

  • Bachelor's degree preferred
  • At least 3 years’ experience as a pre-sales consultant involved in sales of enterprise CRM solutions to financial services companies.   Equivalent experience within a financial institution, in a role focused on demonstrating and evangelizing an enterprise CRM solution will also be considered.
  • In depth knowledge of Microsoft Dynamics 365 Customer Engagement applications and Power Platform is preferred.  Similar expert knowledge of comparable platforms (e.g., Salesforce, Oracle) will also be considered.

You’re the kind of person who:

  • Has the ability to engage and influence business and IT leaders in our at all levels of client organizations
  • Is highly organized with ability to prioritize
  • Is focused on results; competitive drive, team orientation and ability to work under pressure
  • Has excellent communication skills, both verbal and written with advanced presentation skills
  • Has excellent business acumen with strong analytical ability
  • Is adaptable to different technologies and different products
  • Is a continuous learner - strong research skills with desire and ability to self-educate
  • Has the ability to build rapport and strong working relationships with clients and colleagues

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are. 

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. 

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. 

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. 

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations. 

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran 

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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