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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.


Requisition ID R-10319391 Date posted 02/02/2024 City Alpharetta State/Region Georgia Country United States Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Director

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and each other.  

The Role

We’ve started our journey to create a world class merchant acquiring developer platform. As an API Product Director, you’ll play a key role in driving how we interact with external developers from large financial services clients, eCommerce clients & software vendors by designing external API interfaces with the best developer experience in mind. 

We’re an ‘API First’ team and part of your role will be to instillhigh standards while focusing on an ‘outside in’ approach. That means we look to the customer when we design our products.  

You’ll have a keen interest in the developer’s experience; the developer experience being what products we expose, how we design them and support them in production. The right candidate will be prepared to evangelize the importance of a great developer experience and well-designed APIs to both technology and business stakeholders.  

What you will do 

  • Own the strategy and lifecycle management of external APIs from inception – launching – scaling – maturity - deprecating 

  • Research the market and competition to identifyopportunities 

  • Collate and convert customer feedback into actionable insights

  • Work with engineering to build and improve your APIs

  • Work with marketing, legal, sales and PR teams 

  • Own and create guidelines for product documentation & sales enablement content 

  • Own and create guidelines for technical documentation 

  • Design APIs with great developer experience in mind, to a state which can be passed to engineering to be built

  • Gather feedback from customers to inform design decisions

  • Develop expertise in payment standards and frameworks e.g. EMVCo, 3D-Secure, acquirer technology 

  • Design and work with engineering to build developer tools e.g. SDKs, config pages 

  • Develop applications that demonstrate the APIs in use, such as building an ecommerce store, a reseller portal, a merchant data dashboard 

  • Work with the Developer Portal Team to manage APIs publicized on the portal and identifyadditional requirements needed on the portal e.g. config pages 

  • Work with the Developer Experience & Engagement Team on developer community activities e.g. product deep dives, conferences, blogs 

What we’re looking for 

  • You have an appetite to learn, challenge and be proactive

  • You have project delivery experience

  • You have experience in Open API spec

  • You have experience in YAML & Swagger 

  • You should have previously developed software products either as a developer or as an architect

  • You have the mind-set of thinking about the customer problem first and therefore, any experience in design thinking or value proposition design would be greatly beneficial 

  • Previous experience in financial services or payments or serving ISVs is desired 

  • You have excellent communication and networking skills

  • You have excellent self-organizingskills 

  • You have strong knowledge of APIs and modern web technologies 

  • You have excellent technical writing skills for customer facing documentation 

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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  • Providing the time off to manage personal needs

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