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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
  • Courageous
  • Innovative
  • Strategic
  • Trustworthy
  • Enthusiastic
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver


  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10222376 Date posted 03/22/2021 City Alpharetta State/Region Georgia Country United States Additional Locations Brookfield, Wisconsin; Dublin, Ohio; Frisco, Texas; Irving, Texas; Marietta, Georgia

What does a Director, Intelligent Automation do at Fiserv?

Would you like to be a part of Intelligent Automation Center of Excellence for the world’s largest Fintech; where the COE is responsible for forming a centralized team and a global strategy to transform the enterprise using Automation levers?

We are an internal consulting team sponsored by the companies C-Level to establish capabilities in intelligent automation and artificial intelligence, build an AI platform and lead global transformation programs with AI and Automation as a key lever.

In this role, you can look forward to:

•Leading the solution design for automation including robotic process automation, workflow automation, process mining, natural language processing, Virtual Agent, Intelligent Character Recognition, etc. Act as a thought partner in the selection, configuration and implementation of automated solutions as well as establish best practices to ensure high quality and efficient business transformation leveraging IA technologies. Partner closely with Automation Leaders/ CIOs in building compressive automation solutions. You will have a seamless blend of understanding operations excellence, technical know-how, communication and consulting skills. The ideal candidate will have high degree of expertise in latest tools in automation, intelligent automation and foundational knowledge of Data Analytics, and machine learning. You’d be working on:

•Leading Transformation Programs as an IA Expert: Working closely with BU presidents and Functional Heads of the company in developing the future vision and transformational solutions for their operations and products. You’d be expected to be a strategic problem solver and managing a team of IA experts

•Deployment strategy for Automation Toolkit: Defining the strategy (methodology, best practices) to effectively deploy new automation tools in the company. Work with internal stakeholders to initiate deployment plans.

Basic Qualifications for Consideration:

•Bachelors degree and Masters degree

Knowledge of intelligent automation and cognitive platforms in virtual agents such as Workflow Automation, ICR/OCR , ETL tools etc.

Familiarity with intelligent automation and cognitive platforms in Workflow Automation, ICR/OCR, ETL Tools such as Appian, Alteryx

Strong blend of Business Operations and Technology design and implementation experience with specific focus on building robust Intelligent Automation solutions across the value chain

Minimum 10 years experience in IT

Minimum of  5 years experience in being part of or leading IA or AI led transformations

Very strong executive presence and ability to simply complex concepts for consumption by non-technical executives. First hand experience in presenting to senior leadership is required to succeed in the role.

Proven comfort and an intellectual curiosity to keep pace with technological advancements and tools in intelligent Automation and artificial intelligence

Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels

Knowledge of industry trends, development and availability of new technologies and tools

Passionate about artificial intelligence and stay up-to-date with the latest developments in the field.

Preferred Qualification for Qualifications:

•Strong problem solving and consulting skills with experience at top Strategy consulting firms such as McKinsey, BCG, Bain, Strategy& or similar management consulting firms.

•Knowledge in architecting/operating solutions and security frameworks built on AWS, Azure, or Google Cloud is a plus

Candidates that have backgrounds in machine learning are a huge plus

Candidates with experience with LOWCOD are helpful

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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