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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10266469 Date posted 05/13/2022 City Alpharetta State/Region Georgia Country United States Additional Locations Berkeley Heights, New Jersey; Coral Springs, Florida; Coral Springs, Florida; Marietta, Georgia; Marietta, Georgia; Omaha - 4444S 94th Street; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska

What does a great Director, Client Operations Support do?
You will work strategically and collaboratively to support and grow our channel partner relationship with large financial institutions. Working with both internal Fiserv partners and external clients at financial institutions, you will support building the relationship and growing the channel partnership. You'll be focused on building and managing the client relationship, increasing wallet share, and driving client retention activities in support of large/enterprise merchant clients across US/CAN/EU. 

In this role, you can expect to:

  • Partner closely with the business to ensure strategic alignment with both short and long-term business objectives and goals.
  • Have the tenacity and strategic focus to work through complex technical, client relationship concerns and drive those concerns to resolution with timely communications to the client.
  • Interact day to day with a leading financial institution with roles within the product management and sales/service organizations to envision, design, and build processes to support and grow enterprise merchants.
  • Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Fiserv
  • Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations.
  • Collaborate with all leaders within service management and client support, as well as cross-functional leadership, with a focus on maintaining superior customer service levels, innovation based on client needs and strategic insight/partnership
  • Expand and improve relationships with the client’s executives, decision makers, influencers, and users
  • Monitor client satisfaction, facilitate improvement as needed, and regularly communicate with clients’ key stakeholders in conjunction with the Merchant Portfolio and Merchant Sales organizations

·

Basic Qualifications for Consideration:
· Bachelors Degree Required and/or 10 years applicable work experience
· Experience in Merchant Acquiring Industry preferred
· Experience building, maintaining, and leveraging relationships effectively in a matrix environment
· Experience creating a sense of urgency and driving escalation and issue resolution to closure by leveraging strategic processes/procedures in coordination with supporting resources
· Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers

Learn more about Fiserv: 

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. 

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.  

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.  

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.  

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.  

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for eight years, we are committed to excellence and purposeful innovation. 

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Explore the possibilities of a career with Fiserv and Find Your Forward with us. 

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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