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Director, Relationship Management - Precision/Cleartouch- Midmarket

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As an influential Sales Leader, you will drive toward expanding Fiserv market share through the execution of solutions-based, value-driven, sales activities with existing and prospective clients. Fiserv sales teams have the courage to do what's right, demonstrate focus and work ethic, and are results oriented. The first and most important value at Fiserv is to do the right thing, so that's why our teams are tasked with operating with integrity and ethics. Everything we do has its roots in our aspiration, purpose and values. If this sounds like you, start the process to Find your Forward on the Global Sales team with Fiserv!

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate for a Sales career at Fiserv.

  • Achiever
    9
  • Competitive
    8
  • Results Driven
    10
  • Strategic
    9
  • Proactive
    9
  • Trustworthy
    10
10
  • Leadership
  • Good Listener
  • Confident
  • Communicator
  • Problem Solver
  • Persuasive
  • Team Player
  • Skilled Presenter

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Responsibilities

Requisition ID R-10246931 Date posted 03/14/2022 State/Region Alabama Additional Locations Remote, Alaska; Remote, Arizona; Remote, Arkansas; Remote, California; Remote, Hawaii; Remote, Idaho; Remote, Illinois; Remote, Indiana; Remote, Iowa; Remote, Kansas; Remote, Kentucky; Remote, Louisiana; Remote, Minnesota; Remote, Mississippi; Remote, Missouri; Remote, Montana; Remote, Nebraska; Remote, Nevada; Remote, New Mexico; Remote, North Dakota; Remote, Oklahoma; Remote, Oregon; Remote, South Dakota; Remote, Tennessee; Remote, Texas; Remote, Utah; Remote, Washington; Remote, Wisconsin; Remote, Wyoming

Director, Relationship Management - Precision/Cleartouch- Midmarket (West)

• Open Position in Bank Segment within Global Sales Relationship Management
• Primary Working Relationships: Precision & Cleartouch clients with 82M in revenue
• Direct Reports: 6-7


Job Description/Responsibilities:
• Develops a strong understanding of the client that includes their business drivers and strategies, competitive position in the marketplace, industry trends, key strategic partner relationships, as well as key executives and decision makers, etc.
• Builds, enhances and executes the long term client relationships and communication at the C-level, with other key executives, key decision makers and influencers and acts as a trusted advisor to senior executives within the client organization
• Defines and sets the overall strategic direction, functions as a thought leader and strategic business partner with the client and provides feedback to the Issuer and Relationship Management leadership team
• Responsible for orchestrating the deployment of corporate-wide resources to provide comprehensive solutions, thought leadership and services to this named enterprise account
• Sell add-on Issuer products and services and manage those opportunities through to close and implementation
• Clients will leverage the Issuer Relationship Manager as an operational point of escalation when appropriate
• Qualifies client specific enterprise opportunities and develops pipeline jointly with the Solution Sales Specialists
• Helps to win new business, with high level relationships, sales and negotiation skills and client oriented communications
• Builds cooperation and collaboration with the Fiserv business units to realize revenue growth, client value and satisfaction
• Conduct regular cadence of communication with the client at all levels and disciplines by effectively articulating the overall Fiserv value proposition.
• Analyzes and keeps abreast of significant market changes (trends, issues, M&A activity, and corporate developments) that would be valuable information to the client and that mitigates and manages risk to Fiserv and the client
• Manages, measures and accurately predicts financial outcomes
• Drives Delivery Service Excellence
• You will continually illustrate the value of the Fiserv partnership by providing measurement data such as ROIs and program performance updates
• You will demonstrate your skills in strong C-suite and operational level relationship building and the ability to link our value proposition to client goals
• Ensure proactive accountability to the client leading to enhanced client experience and retention.  Be able to elevate and bring to closure client issues quickly and effectively with a sense of urgency
• Must be able to work in a virtual team environment to coordinate the appropriate resources to meet varying client requirements including product specialists, solution consultants and service sales to generate new business opportunities and greater share of wallet. Collaborate across the organization to ensure client needs are being met

Basic Qualifications for Consideration:

• Bachelor’s degree required/Master’s degree preferred
• 8 years of deep Financial Services/Banking
• 8 years of experience managing a P&L
• 8 years of experience structuring and consulting on large bundled deals in the technology industry
• Thorough understanding of large Financial Institutions, including Issuing experience, and comprehension of other key banking functions
• Minimum 8 years delivery, sales and account management experience

• Experience working for a technology Product or Services company
• A history of meeting/exceeding financial commitments
• Experience working in a large, matrix organization with hundreds of products/services

Travel Requirement:
• Domestic travel required- 50%

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran 

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado

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