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Associate Experience: Hear from Veterans of the Armed Services
Position: Production Support Engineer
Description of the Key tasks holder of this Position has to deliver
Effective and error free production process of the Apps within his responsibility
Take over from Jobs (JCL, scheduling and Programs) and installation. Issues (Abends in processing) are corrected on their own or in cooperation with Development. Quality-control of the Documentation, the scheduler and the flow of the installed JCL’s.
Position holder checks the flow of the jobs based on documentation, which generated thru development team.
He control’s the daily production jobs and initiates corrections
He initiates the System documentation for these jobs which have been changed and generates the documentations for the technical Operating (GCC)
He setup new File transmission connections and test new jobs and transmissions
He makes sure that system enlargements/Amendments are in place in time. JCL’s, Scheduler and Programs will be installed in cooperation with different client area teams.
He makes sure that errors and task to resolve or mitigate issues are documented.
Position owner make sure that System and App documentations are on correct/actual status
Issues have to be added to our Incident tool and escalation has to be happen on defined way based on the SLA agreement we have for this area..
Position owner moves new and changed programs into production and does that in cooperation with development.
on-call duty (during production process time 24/7)
Requirements in knowledge:
Connect:Direct and SFTP as file transfer products
BMC Control products (-M, -D, -R) – main frame and distributed (ECS)
Unix knowledge (because several processes run on midrange environment)
Life long learning
Several years of experience in working in an IBM Main frame environment, controlling running jobs,
Experience with BMC scheduler to organize job runs, worked with/have understanding of further BMC Control product, worked/ have Understanding of setup, running and control of file transmission jobs with C:D (Connect:Direct and SFTP)
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