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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

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Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
  • Courageous
  • Innovative
  • Strategic
  • Trustworthy
  • Enthusiastic
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

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Your Career and the Culture at Fiserv

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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10234899 Date posted 07/27/2021 City Singapore Country Singapore

About the business and the role              

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so our customers, members and consumers can move money when and where they need it, at the point of thought. Our aspiration is to move money and information in a way that moves the world.

As a FORTUNE™ 500 Company and one of FORTUNE Magazine World’s Most Admired Companies for the 8th consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

What does a Senior Project Manager role look like?

The primary role of Senior Project Manager – Client Delivery is to take the lead and overall responsibility for a Timely Delivery of all Projects and Releases under a Program to the Client’s Satisfaction and within Budget. A proactive approach will be expected for the managing of resources along with maintaining and controlling expenses.

This role will be looked upon for recommendation to strategic approaches for functional and business solutions, and the implementation of committed projects under the program to the client's satisfaction. Responsibilities will include team leadership and motivation, team resourcing and maintenance of quality standards, as well as planning for delivering the small, medium and large scale projects under the program on behalf of Clients within the region. The position requires a wide range of Management, Planning, Technical and Analytical skills as well as a solid working understanding and experience of the Cards industry and business drivers for growth.

The Senior Project Manager leads the 2-3 Project Managers and has an extensive interaction with both the internal suppliers, Business/Technical Analysts, Testing team, as well as, extensive liaison with clients, vendors, and business partners. The role will include overseeing of Project Managers to complete the end-to-end project lifecycle for changes to the processing systems.


  • Timely Delivery of all Projects and Releases under the Program to the Client’s Satisfaction within Budget

  • Lead regular Project Review Meetings with other internal members and Project Managers of individual Projects

  • Escalation point for Program Risks and Issues management from Internal as well as External Parties with the ability to make decisions and provide leadership for successful resolution of issues and mitigation of risks

  • Responsible for ensuring that the Fiserv Development Methodology is followed for delivery per the quality standards and if required, introduce new processes or tweak existing processes

  • Responsible for developing, maintaining and tracking the overall plan for the delivery of the Program

  • Regular tracking of the actual effort, revenue and cost against the forecasted figures and coming up with strategies for minimizing cost over-runs without impacting the quality of deliverables, revenues and profits for the Program

  • Work closely with Clients and associated vendors and maintain good working relationships

  • Facilitate/manage program communications and stakeholder, client and sub-project team expectations

    • Weekly Project Meetings with Individual Project Teams

    • Stage Gate Meetings with Individual Project Teams

    • Lead RPCCB and PGLA meetings representing Fiserv for the designated Program

  • Mentor less tenured Project Managers to ensure proper Project Management Methodologies are followed

  • Ensure proper approvals are obtained from Clients for delivery of changes

  • Lead various meetings and conversations with internal and external clients to ensure proper information is obtained or exchanged

  • Interact with PMO (Project Management Office) to ensure the proper reporting and communication of service deliverables and ensuring its regular reporting back to the clients


  • Familiar with standard project life cycle methodology

  • Minimum 10 years of relevant experience, including 5-7years of project management experience

  • Strong knowledge of the Cards industry

  • Good business sense and technical understanding of Credit Card Systems, Industry issues, Compliance requirements, policies and practices

  • Knowledge of VisionPLUS or equivalent card processing systems

  • Demonstrated effectiveness in leading project teams

  • Excellent communication skills and customer facing skills

  • Able to communicate complex ideas simply at all levels

  • Strong stakeholder management skills

Good to have

  • Background in programming: CICS, COBOL, and SQL

  • Understanding of mainframe file system eg: VSAM, IAM, DB2 and file transmission tools

  • PMP or PgMP certified

What is in it for you?

  • A dynamic career packed with growth & future mobility opportunity within the organisation

  • Joining a leader in Financial Technology

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