You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.
Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.
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Your Career and the Culture at Fiserv
We are #FISVProud!!
Associate Experience: Hear from Veterans of the Armed Services
Fiserv is seeking a Senior User Experience Researcher to proliferate the voice of the customer for a suite of financial services products. In this role, you will work collaboratively with product, engineering, commercialization, design, and other researchers to incorporate research-based insights into the product development strategy and lifecycle.
As a Senior User Experience Researcher, you can look forward to...
- Immersing yourself in our customers journey to identify the largest pain points and ideas for new, high-impact directions for our products
- Collaborating with product managers throughout scoping and researching a new project to make sure we are solving the underlying problems for our users
- Performing usability testing with end users before new features go live in our software and mobile app
- Running pilot programs for new product launches, and communicating findings back to our product and engineering teams
- Sharing your expertise and best practices with junior researchers on the team
You are the kind of person who...
- Likes to see a project through to completion, from developing the initial research plan to supporting the product and engineering teams through the final product launch
- Is known for their storytelling abilities, and can help a CEO or a junior software developer understand the value of research findings
- Launches and iterates quickly, learning from each cycle of feedback
- Has experience building user personas, prototyping, and planning remote studies
- Strives in a collaborative, agile software engineering environment
- Bachelors Degree
- 5-7+ years performing user research
- Masters degree or certificate/bootcamp in a human-centered design, UX research, or similar program
- Financial Technology, Payments, Banking, or Financial Services industry experience
- Experience with incorporating quantitative and qualitative methodologies
- Minimal travel required. One to three domestic trips per year.
*Please submit a portfolio of research projects in your application*
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