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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10273569 Date posted 06/11/2022 City Short Hills State/Region New Jersey Country United States Additional Locations King of Prussia, Pennsylvania

Fiserv is seeking a Senior User Experience Researcher to proliferate the voice of the customer for a suite of financial services products.  In this role, you will work collaboratively with product, engineering, commercialization, design, and other researchers to incorporate research-based insights into the product development strategy and lifecycle.

As a Senior User Experience Researcher, you can look forward to...
- Immersing yourself in our customers journey to identify the largest pain points and ideas for new, high-impact directions for our products
- Collaborating with product managers throughout scoping and researching a new project to make sure we are solving the underlying problems for our users
- Performing usability testing with end users before new features go live in our software and mobile app
- Running pilot programs for new product launches, and communicating findings back to our product and engineering teams
- Sharing your expertise and best practices with junior researchers on the team

You are the kind of person who...
- Likes to see a project through to completion, from developing the initial research plan to supporting the product and engineering teams through the final product launch
- Is known for their storytelling abilities, and can help a CEO or a junior software developer understand the value of research findings
- Launches and iterates quickly, learning from each cycle of feedback
- Has experience building user personas, prototyping, and planning remote studies
- Strives in a collaborative, agile software engineering environment

Basic Requirements
- Bachelors Degree
- 5-7+ years performing user research

Preferred Qualifications
- Masters degree or certificate/bootcamp in a human-centered design, UX research, or similar program
- Financial Technology, Payments, Banking, or Financial Services industry experience
- Experience with incorporating quantitative and qualitative methodologies
- Minimal travel required. One to three domestic trips per year.

*Please submit a portfolio of research projects in your application*

This role is not eligible to be performed in Colorado
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