This Junior System Engineer position is in Digital Channels, one of Fiserv’s fastest growing business units.  He/she will work on Digital Channels’ Application Monitoring and Automation team which is responsible for monitoring the availability and performance of the online banking service platforms we host in Fiserv’s data centers and the clients on those platforms.  This role is part of the team responsible for utilizing our suite of monitoring and automation tools to fire detailed alerts as accurately and quickly as possible to allow the Support teams to effectively respond.  When possible, the team also implements automated responses to try to remediate an issue before manual response is necessary.  You will work with a wide range of systems and technologies and partner with many different teams across Fiserv to ensure broad and robust monitoring coverage. 

The Application Monitoring and Automation team does not perform traditional incident response or on-call support but occasional assistance with high priority incidents is sometimes necessary and after hours work is occasionally needed to support certain client go-lives and system changes.  On call support rotations may be rolled out in the future.

The key factors to success in this role are:

• A passion for learning and technology.  This role works with various technology platforms and scripting/programming languages.  Successful candidates are excited about opportunities to learn about and work with new technologies.

• Enjoys working with people and relationship building.  This role must coordinate with many different teams to achieve our goals.  Having strong and productive relationships with these teams is critical for driving projects across the finish line.

• Has strong organizational skills.  This team typically has several efforts going at any time such as large strategic efforts, shorter term tactical efforts, and efforts to address immediate issues/fires.  A successful candidate will be comfortable switching from one effort to another when they are blocked, or when priorities change, and then return to that effort when appropriate.

Essential Job Duties:

• Use tools, such as Splunk, WebDriver, and DynaTrace to monitor the availability and performance of the Digital Channels environments

• This role will work to reduce the overall volume of alerts being triggered on daily basis.  Sperate from the investigations that the application support teams perform when they receive an alert, this role will also spend time reviewing some alerts in order to understand if monitoring needs to be tuned, maintenance windows need to be added, or if support teams need to investigate further.

• Occasionally assist with high priority outages.  This position is exposed to the details of how Digital Channels’ applications work and how they integrate with other systems and services which makes the position well suited to occasionally assist with issue diagnosis.

• Work with automation engineers to rollout automated action, create change requests to schedule their deployment, and deploy them during maintenance windows.

Required Qualifications:

• Bachelor’s degree required. Major in Computer Science, Engineering preferred.

• 0 to 3 years of experience in Windows Systems Engineering or Application Support

• Some knowledge or experience with monitoring and/or system management tools

• Experience in supporting multi-tiered applications

• Familiarity with web logs, HTTP headers, and web services

• Excellent verbal and written communication abilities and strong interpersonal skills

• Experience in supporting IIS and Windows environments

• Experience with query languages such as SQL or Splunk Query Language

• Strong analytical and problem-solving skills

• Detail oriented, organized, thorough, and self-driven

Desired Skills:

• Experience with monitoring tools such as Splunk, Extrahop, WebDriver, JMeter, AppDynamics, DynaTrace, Moogsoft, etc. is a plus

• Experience/certifications with Azure cloud platform a plus

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.