Implementation Analyst, Retail Banking
What makes a fantastic Implementation Analyst
The Implementation Analyst is responsible for leading successful implementations for Fiserv’s solutions.  These implementations are for new clients and existing clients.  The analyst engages directly with the client from the project kickoff through go-live.
This is a fast-paced position requiring flexibility and the ability to easily accept and manage change.   The analyst must have the ability to listen and understand the client’s business challenges and opportunities.  This will allow them to provide direction to the clients to achieve their objectives and success.
As part of the implementation process the Implementation Analyst will utilize business analysis techniques, tools, and common templates.

Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.

Basic Qualifications for Consideration:
• Bachelor’s or Associate degree in business, finance, accounting, computer science and/or related field required. Equivalent work experience may be substituted.
• At least 1 year of experience in direct customer/client project or support involvement

Preferred Skills, Experience, and Education:
• 3+ years of direct customer/client project or support involvement.
• Working knowledge of branch front end functions and processes in the financial services industry. This should include, but not limited to, Bank Operations, Teller, New Account and Item Processing.
• Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
• Analytical skills to assess client business need, identify solutions, and manage requirements.
• Strong time management and organizational skills.
• Ability to work on multiple projects at the same time.
• Excellent communication skills both written and verbal.
• Proficiency with MS Office Suite.
• Active listening skills to understand and document meetings and conversations.
• Ability to work independently and collaboratively.
• Creative problem solving skills.
• Strong analytical and troubleshooting abilities
• Self-motivated with self-accountability and strong organizational skills to effectively manage time, projects and follow-up.
• Ability to exercise appropriate judgment/decision making skills to ensure client success.


Travel required: Up to 30% Travel

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.