What does a great Client Training Specialist do?

You will facilitate new and existing exceptional client training on credit and/or debit and surround solution virtually and in person (when it resumes). Your training will contribute to the success of our products and business. You will apply your understanding of products and services to translate complex information into simple, polished, and engaging facilitation. Seeking a candidate with verbal communication skills, experience working with external clients and experience facilitating engaging client training with a demonstrated ability to work in a fast-paced development environment.

In this role, you can look forward to the following:

• Instruct participants in both instructor-led classroom and virtual learning programs

• Deliver and maintain a schedule of new product and refresher training courses

• Recommend program enhancements based on client feedback

• Demonstrate proficiency to facilitate training content by conducting internal teachbacks

• Work with Subject Matter Experts (SMEs) to address follow-up questions from class and provide prompt responses to participants

• Maintain strong interaction with SMEs to assist in the creation and revision materials

• Consult with internal clients to understand training requirements for the credit solution

• Consult with external clients to identify training needs and provide a recommended training program

• Work with Instructional Design team to ensure that course materials and training courses reflects current product features and organizational processes

• Contribute to the instructional design process to develop client education programs

• Incorporate adult learning principles (learning needs/styles, etc.) in all material and activity delivery

• Review and provide input into curriculum and supporting documentation as content changes

Basic qualifications for consideration:

• 0-5 years of an equivalent combination of educational background, related experience and/or military experience

Preferred qualifications for consideration:

• Bachelor’s degree in Instructional Design, Business, Professional Writing, English, or Journalism

• Three years’ experience delivering training

• Three years’ experience with Microsoft Office tools (Excel, Word, PowerPoint, and Outlook)

• Experience in adult learning methodologies

• Experience delivering virtual training

• Proficiency with Webex

• Proficiency with SharePoint document repositories

• Related banking industry experience in platforms, banking applications, payments or online financial solutions.

• Advanced organizational skills with the ability to handle multiple assignments

• Strong communication and customer service skills

• Advanced organizational and time management skills

• Outstanding communication and interpersonal skills

Travel required: Moderate travel may be required (up to 35%) post-pandemic

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.