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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the seventh consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

Schnell, Lead Pricing Strategist

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

Benefits

  • Health / Medical / Vision

    Standard for all associates

  • Stock Purchase Plan


    When Fiserv performs well, so does your financial health

  • Health and Wellness


    Programs that help promote a positive work environment

  • Flex Time / Working Arrangements

    Work from home full/part time, virtual opportunities & more

  • Tuition Reimbursement

    To encourage associate professional development

  • Recharge & Refuel


    A time off policy that encourages you to maximize well-being

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10163320 Date posted 01/14/2020 City Shoreview State/Region Minnesota Country United States Additional Locations Indianapolis 2307, Indiana

What does a great Client Support Representative do?

You will work in a challenging and collaborative environment, providing advanced client support for credit, debit, and pre-paid card production. You will help with client issues, provide prompt problem resolution, and develop and maintain relationships with clients.

As a Client Support Representative, you can look forward to:

  • Communicating with client staff at all levels including executive and understanding client’s internal structure.

  • Responding to client inquires and researching client issues relating to orders, entering production orders, quality, delivery schedules, and production specifications.

  • Providing necessary information to other Fiserv departments, clients and vendors to resolve client problems; diagnosing and defining issues; make recommendations to resolve critical issues.
  • Identifying error trends and coordinating implementation of solutions.
  • Working closely with Sales Rep to evaluate clients’ needs, create sales presentations and meet sales objectives.
  • Building and maintaining open communication channels with key client personnel, Client Executives, Fiserv Associates and vendors using written and oral methods or visiting clients as requested by Sales.
  • Leading and implementing special projects.
  • Submitting complete, accurate reports to supervisor/Sales Rep.

You’re the kind of person who:

Is passionate about client support and go above and beyond to assist clients. You thrive in a collaborative environment where you are part of a team dedicated to providing the highest level of service to clients.

Basic qualifications for consideration:

  • Minimum 3 years of customer service or client support experience.

Preferred qualifications for consideration:

  • Bachelors degree
  • Experience supporting clients by phone and email
  • Banking experience a plus

Learn more about us.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned with our Output Solutions products and services. Fiserv delivers turnkey business critical customer communications accurately, on time and with relevant information essential for customer satisfaction and retention. Fiserv supports financial services, healthcare, billing, retail, utilities, travel and entertainment and other companies. Customer communications and payment solutions include transactional document production and delivery, secure and non-secure card manufacturing and personalization, direct marketing services and digital channel delivery. As a trusted outsourcing partner, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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