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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10276043 Date posted 07/02/2022 City San Jose State/Region California Country United States Additional Locations Remote, Georgia

Position Summary

The Product Marketing Manager will be responsible for executing product marketing efforts in support of Fiserv’s industry leading card experience platform, CardHub. This role will be the primary point of contact for numerous campaign execution and marketing projects for existing product and new launches across multiple business units.  The ideal candidate should have a focused attention to detail persona, along with experience driving collaboration and managing timelines and competing priorities. They will be intimately connected into the sales, relationship management, product, engineering, customer success, customer support and Fiserv Global Brand / Risk / Compliance teams in order to manage and communicate a holistic perspective on the CardHub platform.  To be successful in this role, you must be able to take ownership of projects and drive them to completion, ensuring metrics and goals are tracked and attained, as well as communicated appropriately to leadership. This role will support the team and be a brand ambassador with a goal of enabling the business unit to capitalize on adoption and revenue goals.

Key Responsibilities
• Working in conjunction with the Director of Marketing, support and execute on product marketing efforts including collateral (sales documentation, product videos, website copy, blog posts, and more) to drive awareness, positioning and adoption of the CardHub platform
• Coordinate social media posts, manage app store reviews and videos
• Organize event participation and manage calendar for trade shows, conferences, speaking engagements and webinars
• Support sales and lead generation efforts, ensuring alignment of product marketing output for account and sales executives
• Assist Product team in release efforts with new and updated content and collateral, as appropriate
• Understand Company’s product suite and articulate the value proposition and key differentiators
• Leverage Fiserv marketing, PR, events and other teams to execute campaigns
• Support creation of sales materials incorporating strategies and content from external and internal stakeholders including teammates from product, customer success, other Fiserv colleagues, as well as third-party partners
• Contribute as appropriate to broader Fiserv messaging initiatives and messaging around cards and digital

• 4+ years’ experience in a product marketing role in a related industry
• Bachelor’s degree in Business, Marketing, Communications or related field
• Experience in product marketing and innovation, with an ability to execute in a fast paced environment within tight deadline and constantly changing priorities
• Ability to develop strong customer and partner relations and feedback channels
• Strong copywriting skills
• Fintech experience: Financial Services, Payments, Card Services, Mobile Banking, Payment Processors andor Card Networks
• Natural curiosity to discern product and solution messaging and positioning opportunities in market to drive adoption and revenue targets
• Strong communication and presentation skills
• Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
• Ability to drive collaboration with business partners and others to achieve effective and measurable results
• Flexible & resilient. Comfortable with ambiguity, adaptable to a high-change environment, and open to new concepts & processes
• Willingness to work across time zones, as needed
• Conflict resolution and negotiations skills to resolve disagreements quickly & effectively; bringing a problem-solving attitude & approach
• Organized, detail oriented, flexible, self-starter and highly motivated.
• Creative, positive and collaborative problem solver.

Up to 3 %, as necessary, for events and meetings.

This role is not eligible to be performed in Colorado
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