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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 24,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company honored by FORTUNE Magazine as a Worlds Most Admired company 6 years running.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

Schnell, Lead Pricing Strategist

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

Benefits

  • Health / Medical / Vision

    Standard for all associates

  • Stock Purchase Plan

    When Fiserv performs well, so does your financial health

  • Health and Wellness

    Programs that help promote a positive work environment

  • Flex Time / Working Arrangements

    Work from home full/part time, virtual opportunities & more

  • Tuition Reimbursement

    To encourage associate professional development

  • Recharge & Refuel

    A time off policy that encourages you to maximize well-being

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10110810 Date posted 06/12/2019 City Salt Lake City State/Region Utah Country United States Additional Locations Remote, Alabama; Remote, Alaska; Remote, Arizona; Remote, Arkansas; Remote, California; Remote, Colorado; Remote, Connecticut; Remote, Delaware; Remote, District of Columbia; Remote, Florida; Remote, Georgia; Remote, Hawaii; Remote, Idaho; Remote, Illinois; Remote, Indiana; Remote, Iowa; Remote, Kansas; Remote, Kentucky; Remote, Louisiana; Remote, Maine; Remote, Maryland; Remote, Massachusetts; Remote, Michigan; Remote, Minnesota; Remote, Mississippi; Remote, Missouri; Remote, Montana; Remote, Nebraska; Remote, Nevada; Remote, New Hampshire; Remote, New Jersey; Remote, New Mexico; Remote, New York; Remote, North Carolina; Remote, North Dakota; Remote, Ohio; Remote, Oklahoma; Remote, Oregon; Remote, Pennsylvania; Remote, Rhode Island; Remote, South Carolina; Remote, South Dakota; Remote, Tennessee; Remote, Texas; Remote, Utah; Remote, Vermont; Remote, Virginia; Remote, Washington; Remote, West Virginia; Remote, Wisconsin; Remote, Wyoming

What does a great Advisory Services Specialist do?

Reporting to the PS, Advisory Services Manager, this position will play a key role in the delivery of training on core credit union software to credit union staff. Focused on delivering a training curriculum to credit unions migrating to a Fiserv Core solution, the Advisory Services Specialist train on both the technical and functional aspects of the product, creating and performing training to a range of skills, including ‘Train the Trainer’ courses. Responsible for preparing, conducting, and evaluating technical training programs. Assists in writing literature and developing materials to be used in programs and designs exercises to enhance lectures. May conduct classes for groups of credit union staff members in a variety of delivery methods such as webinars, regional trainings, symposiums, and/or client conferences.

The Advisory Services Specialist will also identify and suggest appropriate modifications to delivery methodology, training materials (complete with instructional design documents, training objectives, and potential development deliverables), processes and procedures within the team, and will gather necessary content from a range of internal & external partners as needed.

You can look forward to:

  • Act as a lead trainer for credit unions converting to a new Fiserv core platform
  • Manage and deliver all sessions of the training curriculum
  • Coordinate with conversion Project Manager and other Fiserv associates who are implementing and configuring credit union modules and settings.
  • Deploy training to targeted personnel
  • Prepare and conduct training sessions on Fiserv core software to credit union clients for continued learning.
  • Plan and direct classroom training webinars, symposiums, regionals, client conference, or other classroom style training.
  • Prepare training material and classroom agenda

You're the kind of person who:

  • Is customer focused and quality driven
  • Is creative and inventive
  • Has excellent interpersonal skills
  • Can demonstrate flexibility
  • Outstanding communicator who builds and develops relationships
  • An enthusiastic individual with a desire to learn
  • Self-starter, ability to work independently and meet strict deadlines

Basic Qualifications for Consideration:

  • 5 or more years experience working in the banking, credit union or financial services industry
  • Excellent verbal, written and group interpersonal skills
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
  • Knowledge of credit union processes including, but not limited to, knowledge of tellering, loan instruments, EFT processing, general ledgers/credit union accounting, online and audio banking, credit card processing, etc.
  • Experienced in the production and delivery of hands-on training, webinar training, classroom style training, and ‘Train the Trainer’ courses.

Preferred Skills, Experience, and Education:

  • Bachelor’s degree in Business Management/Finance/Marketing or a related field
  • Bachelor’s degree, with a proven background in Instructional Design/Technical Training
  • Experienced in the production and delivery of hands-on training, webinar training, classroom style training, and ‘Train the Trainer’ courses.
  • 5 or more years knowledge of Fiserv core products

Travel required: 25-50% travel within the US as needed for internal team meetings and client on-site engagements


Who We Are:

Credit Union Solutions at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace, building a creative foundation for growth, as well as the technology needed to drive efficiency and deliver superior member service in a changing marketplace.

We have a lot to consider, from identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service. Credit unions’ goals aren’t new. How they achieve them is. With the right tools in place, Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.

Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!

Fiserv is an Equal Opportunity Employer/Disability/Vet.

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