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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10274983 Date posted 06/23/2022 City Los Morales Polanco Country Mexico

Back office Analyst Sr - Payments

Objective: To integrate a member to a back office team with the experience and knowledge in acquirer, specifically, settlement, funding  operation and dispute resolution that helps the area to improve procedures and fulfill the goals, achieving the service level agreements.


  • To Keep updated the team in any mandatory change implemented from VISA/MC from Acquirer side
  • Liable for the daily funding to a merchants, controls and incidents related to 
  • Resolve disputes on merchants favor and give feedback to them
  • To conciliate and keep GL accounts cleaned 


  • Performing, Verifying and resolving international chargebacks, makes decision with established guidelines from VISA/MC/AMEX
  • To handle routine task with special procedures to VIP Merchants, perform and respond claims from official institutions like Banco de Mexico, CONDUSEF. Etc.
  • Performing daily settlement conciliation and controls to assure merchants receive funding correctly
  • Performing daily Interchange conciliation and controls to assure Fiserv receive funds correctly

Basic Qualifications for Consideration:

  • Bachelor's Degree in Engineering or Economic-administration careers
  • 1+ years of professional experience in similar activities
  • Knowledge and experience working with payment solutions.
  • Excellent English language skills.

We offer:

Competitive Income

Superior Legal Benefits

Great Work Environment

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

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