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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10239284 Date posted 09/14/2021 City Omaha State/Region Nebraska Country United States Additional Locations Frisco, Texas

What does a great Training Specialist do? The ideal candidate has a work history or educational background related to teaching adults who learn through excellent document and course design, excels at navigating a wide variety of personalities and structures their own work in a way that is intuitive for others. Industry experience is a bonus, but not needed.
Issuer Dispute Operations’ Training Specialists:
• Lead new-hire training orientation classes
• Distribute frequent updates to department-wide training materials and documentation
• Curate a vast library of industry and product specific training materials
• Collaborate with operations, implementation, product, and compliance
• Drive the development of training program
• Monitor the efficacy of the training
• Finding additional professional development opportunities for interested employees
• Let the results lead the learning development

Basic Qualifications for Consideration:
• Associate or bachelor’s degree preferred
• Required 2+ years facilitating training or advanced industry experience
• Understanding of adult learning principles and coaching techniques
• Detail-oriented and able to manage training records, scheduling and classroom materials
• Excellent interpersonal relation skills, expert written and communication skills
• Ability to execute in a fast-paced environment, meet time deadlines and balance multiple responsibilities

Preferred Skills, Experience, and Education:
• Public speaking
• Organization
• Collaboration
• Patience
• Flexibility
• Instructional design
• Observation
• Problem-solving

Travel required: 10%

Who We Are:
Issuer Dispute Operations services thousands of financial institutions by processing millions of fraud and non-fraud disputes, chargebacks, and various activities related to those services. Over 500 analysts around the globe manage nearly one billion dollars in annual consumer claims on 5 major processing platforms, 30+ debit networks, and all of the major card brands. Our work is complex and our performance is critical to the financial health of our clients and their consumers.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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