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Job TitleTechnical Production Control Analyst
What does a great Technical Production Control Analyst do?
This role will develop and support key solutions within the Fiserv Output Solutions business unit. This role is part of the middleware development/ support team within the Fiserv Output Services/Production Technology group where you will work closely with operations, project management, and Implementations teams. Candidate will be involved in the conception of new features through development as well as daily operations support and client onboarding. This position will be responsible for defining, developing, testing, analyzing, and maintaining Ricoh Process Director (RPD) applications in support of the achievement of business requirements. These responsibilities may include configuring workflows, determining conditional logic, testing and analyzing RPD workflow creation. This person will also be responsible for researching, designing, documenting, and modifying print jobs submitted to RPD throughout the production life cycle, and providing guidance to other team members.
As a Technical Production Control Analyst, you can look forward to:
Providing 1st level support for production printing including on-call rotation responsibilities to ensure downtime is minimized for our operations facilities.
Coordinating Incident management and routing Incident tickets to proper teams
Responsibilities for supporting and administering Ricoh Process Director (RPD) software configuring setup files and processing workflows in RPD, maintaining input devices for data receipt, maintaining printer objects, and testing coordination with internal project teams.
Tuning Optimization of print workflows for operational efficiencies providing additional cost saves to the business.
Responsibilities for supporting and administering Canon PRISMA software configuration setup and support.
Vendor collaboration to test vendor patches and architect solutions addressing business needs.
What you will need to have:
A technical & detailed mindset is a must along with the ability to work within a Web based GUI
High School diploma required.
Must be willing to work the overnight shift after a training period of 6-9 months, shift differential pay will be paid once you move.
What would be nice to have:
Experience/Knowledge of High-Speed Transactional Production Printing
Command line access with AIX/Linux operating systems
Have working knowledge of the print applications submitting files to RPD.
Have a working knowledge of applications that generate print data, i.e., composition tools, host system, etc.
Have a working knowledge of High-speed AFP printers (printer manufacturer knowledge is preferred)
Knowledge of postal requirements as it applies to managing mail solution software updates
Hands on experience with Ricoh Process Director
Technical/Bachelor’s degree preferred
Deep understanding of the software development process
Experience with Incident/Change Management using Service Now
This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
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