Skip Navigation
Search Jobs

Join our team

Search with Linkedin Profile

Technical Production Control Analyst

Review Favorites

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.


Requisition ID R-10307317 Date posted 06/09/2023 City Omaha State/Region Nebraska Country United States

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Production Control Analyst

What does a great Technical Production Control Analyst do?

This role will develop and support key solutions within the Fiserv Output Solutions business unit.  This role is part of the middleware development/ support team within the Fiserv Output Services/Production Technology group where you will work closely with operations, project management, and Implementations teams.  Candidate will be involved in the conception of new features through development as well as daily operations support and client onboarding. This position will be responsible for defining, developing, testing, analyzing, and maintaining Ricoh Process Director (RPD) applications in support of the achievement of business requirements.  These responsibilities may include configuring workflows, determining conditional logic, testing and analyzing RPD workflow creation.  This person will also be responsible for researching, designing, documenting, and modifying print jobs submitted to RPD throughout the production life cycle, and providing guidance to other team members.

As a Technical Production Control Analyst, you can look forward to: 

  • Providing 1st level support for production printing including on-call rotation responsibilities to ensure downtime is minimized for our operations facilities.

  • Coordinating Incident management and routing Incident tickets to proper teams

  • Responsibilities for supporting and administering Ricoh Process Director (RPD) software configuring setup files and processing workflows in RPD, maintaining input devices for data receipt, maintaining printer objects, and testing coordination with internal project teams.

  • Tuning Optimization of print workflows for operational efficiencies providing additional cost saves to the business.

  • Responsibilities for supporting and administering Canon PRISMA software configuration setup and support.

  • Vendor collaboration to test vendor patches and architect solutions addressing business needs.

What you will need to have:

  • A technical & detailed mindset is a must along with the ability to work within a Web based GUI

  • High School diploma required.

  • Must be willing to work the overnight shift after a training period of 6-9 months, shift differential pay will be paid once you move.

What would be nice to have:

  • Experience/Knowledge of High-Speed Transactional Production Printing

  • Command line access with AIX/Linux operating systems

  • Have working knowledge of the print applications submitting files to RPD.

  • Have a working knowledge of applications that generate print data, i.e., composition tools, host system, etc.

  • Have a working knowledge of High-speed AFP printers (printer manufacturer knowledge is preferred)

  • Knowledge of postal requirements as it applies to managing mail solution software updates

  • Hands on experience with Ricoh Process Director

  • Technical/Bachelor’s degree preferred

  • Deep understanding of the software development process

  • Experience with Incident/Change Management using Service Now

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.


Corporate Social Responsibility

Global Leadership

Unique Suite of Solutions

contentimg contentimg contentimg contentimg


  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401k, Employee Stock Purchase Plans and Incentives & Bonuses

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

View Location
Join Our Talent Network

Join Our Talent Network

Want more than just an alert about a new job? Join our talent community and stay informed about Fiserv career news, events and new opportunities.

Join Our Talent Network