What does a great Technical Production Control Analyst do?

This role will develop and support key solutions within the Fiserv Output Solutions business unit.  This role is part of the middleware development/ support team within the Fiserv Output Services/Production Technology group where you will work closely with operations, project management, and Implementations teams.  Candidate will be involved in the conception of new features through development as well as daily operations support and client onboarding. This position will be responsible for defining, developing, testing, analyzing, and maintaining Ricoh Process Director (RPD) applications in support of the achievement of business requirements.  These responsibilities may include configuring workflows, determining conditional logic, testing and analyzing RPD workflow creation.  This person will also be responsible for researching, designing, documenting, and modifying print jobs submitted to RPD throughout the production life cycle, and providing guidance to other team members.

As a Technical Production Control Analyst, you can look forward to: 

• Providing 1st level support for production printing including on-call rotation responsibilities to ensure downtime is minimized for our operations facilities.

• Coordinating Incident management and routing Incident tickets to proper teams

• Responsibilities for supporting and administering Ricoh Process Director (RPD) software configuring setup files and processing workflows in RPD, maintaining input devices for data receipt, maintaining printer objects, and testing coordination with internal project teams.

• Tuning Optimization of print workflows for operational efficiencies providing additional cost saves to the business.

• Responsibilities for supporting and administering Canon PRISMA software configuration setup and support.

• Vendor collaboration to test vendor patches and architect solutions addressing business needs.

What you will need to have:

• A technical & detailed mindset is a must along with the ability to work within a Web based GUI

• High School diploma required.

• Must be willing to work the overnight shift after a training period of 6-9 months, shift differential pay will be paid once you move.

What would be nice to have:

• Experience/Knowledge of High-Speed Transactional Production Printing

• Command line access with AIX/Linux operating systems

• Have working knowledge of the print applications submitting files to RPD.

• Have a working knowledge of applications that generate print data, i.e., composition tools, host system, etc.

• Have a working knowledge of High-speed AFP printers (printer manufacturer knowledge is preferred)

• Knowledge of postal requirements as it applies to managing mail solution software updates

• Hands on experience with Ricoh Process Director

• Technical/Bachelor’s degree preferred

• Deep understanding of the software development process

• Experience with Incident/Change Management using Service Now