Job Posting Title: Product Analyst

What does a successful Product Analyst do at Fiserv?

Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants.   
As a successful Product Analyst, you will be the primary liaison between Fiserv and our clients for support and consultation on the use of Fiserv products.  You will work directly with some of the largest financial institutions in the world. In this vital role, you will have a direct impact on client experience, ensuring the highest level of service and quality is constantly delivered to our customers.

What you will do:  

• Develop product knowledge and provide service support to clients and internal partners
• Work closely with clients and internal partners to trouble shoot, research and resolve product inquiries and impacting issues on client’s use of Fiserv products.
• Take a “Client First” approach by providing consultative servicing to meet client and company objectives
• Cultivate positive relationships with clients and internal partners

What you will need to have:  

• A Bachelor’s Degree or equivalent experience
• 2 or more years advanced client support experience
• Strong verbal and written communication skills
• Strong customer service orientation
• Strong analytical, organizational, and multitasking skills

What would be great to have:

• Previous experience in the Financial Services Industry
• Knowledge of Fiserv systems, (PCF, ACS, Letters, DQ, Rules)
• Experience and knowledge of technical methodologies such as Waterfall and Agile

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.           

Explore the possibilities of a career with Fiserv and Find Your Forward with us!

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity employer.      

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.