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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

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Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10222880 Date posted 04/05/2021 City Omaha State/Region Nebraska Country United States Additional Locations Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska

This position is for 2nd shift - 11am to 8pm CT.

What does a great IT Operations Technician do?
An IT Ops Technician provides a stable environment for the use of the AuthentiCare and AccessNet Tax applications. They are quick to provide research for issues that arise and provide a long-term solution to prevent future appearances.

You will provide first level support in a 24x7x365 environment and participate in proactively monitoring and troubleshooting our suite of custom Windows applications for our State Government clients.

As an IT Operations Technician, you can look forward to:
With your ability to remain cool under fire and using exceptional detailed research skills in diagnosing and solving technology problems in a logical, systematic manner, you will excel in delivering client, expectations of timeliness, attention and focus on their needs. This position has a need to understand business rules and logic and the ability to troubleshoot the gaps in between the two. Must be able to work independently with minimal supervision using contractual agreements, company policies and procedures as guidelines. Must be able to determine root cause and resolution of technical issues in a timely manner. Those who excel at solving problems, and thrive for the ‘reason why’ when troubleshooting technical issues will excel at bringing closure to users questions/concerns.

Basic Qualifications for Consideration:
2 years working with Microsoft Windows servers. Ability to clearly communicate complex technical specifications to clients and implementation teams vs. strong communication skills. Proven understanding of server structure, maintenance of server environments and hierarchy of server layout. Work in a Team environment.

Healthcare or tax experience is a plus

Preferred Skills, Experience, and Education:.
Windows server experience. Preferred experience with working in a data center environment including telephony knowledge. SQL knowledge of data flows and queries will be extremely helpful in this position.

Who We Are: We are the support team for State and Local Governments. Our clients have tight timelines and high expectations from our product.  This team thrives to deliver excellence to our clients and maintain a stable production environment for their constituents.

Fiserv is an Equal Opportunity Employer/Disability/Vet

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