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Client Support Tier 2 – Professional I (Omaha, NE)

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10254628 Date posted 05/02/2022 City Omaha State/Region Nebraska Country United States

*This role will be based out of Omaha, NE*

What does a great Client Support Tier 2 – Professional I do?


As a member of our Community Account team, you will be responsible for supporting the operational needs of Card Services and other organizations who partner with us to sell our products and services directly to their FI customers. Our team provides first and second level support in areas such as ATM/debit card production and processing, settlement, out of balance, reports, database set-up, client notifications and file transmissions. Each team member is responsible for understanding the nuances associated with the product/services and level of support provided to each of your clients. Associates within this group work closely with the Account Management team as well as other Card Services departments throughout the United States.


o Lead the resolution of complex customer technical and/or operational problems with designated software and other company products.
o Support and assist Account Executives assigned to Community Account clients.
o You will handle our clients' critical issues and help them take on complex technical or operational problems that require additional support.
o Function as the main contact point for clients daily operational and business support issues and questions.
o Respond to client inquiries via telephone and email.
o Act as a liaison between client and other internal groups.
o Research complex customer inquiries while adhering to customer support internal guidelines and processes to ensure customer happiness.
o Document issues, research in contact/event tracking tool.
o Support and back-up daily, weekly, and monthly resolutions deeply within the departmental tasks.
o Promote and maintain positive relations with your clients.


Basic Qualifications for Consideration:


• HS diploma required
• 5+ banking operations or customer service experience required

Preferred Qualifications for Consideration:


• Proven e-payments processing and/or banking customer service and/or back-office knowledge, and accounting/reconciling skills and training strongly preferred.
• Previous experience supporting Visa, MasterCard or debit networks strongly preferred
• Ability to work with minimal supervision independently and within a team environment, strong customer service skills and strong analytical and problem-solving skills preferred.
• Strong, professional written and verbal interpersonal skills.
• Ability to handle various tasks and prioritize effectively.
• Demonstrable experience taking initiative and solid attention to detail.
• Computer proficiency with strong MS-Office Suite experience (particularly with Outlook, Word, and Excel; Access knowledge preferred) and the ability to quickly learn proprietary tools and applications.

Who We Are: The Card Services business at Fiserv provides complete debit, credit, and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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