You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
What does a great Client Service Analyst do?
The Client Service Analyst manages the day to day interactions with a specific client base as well as interact with internal production staff, technology, and other internal teams. You will be responsible for client relationships, issue resolution, daily reconciliation, and validation of work in support of internal production processes.
You will be developing positive relationships with key client personnel by fostering open communication, understanding their internal structure and providing regular follow up as needed. Providing client support and satisfaction at a professional level with minimal supervision, answering questions, and resolves client issues relating to products and services while providing exceptional support to our clients. Continue to maintain industry and product knowledge to assist in finding creative and alternative solutions for our clients. Processing numerous transactions to send and receive information while ensuring its accurate and timely completion of assigned work. Additionally, prepare periodic reports and activity logs on activities and client relationship status as needed in an accurate and timely manner.
We are looking for the kind of person who can demonstrate a can-do attitude; who would like to showcase your strong relationship management, interpersonal and communication skills.
Basic Qualifications for Consideration:
• Bachelor’s degree or related work experience is preferred.
Preferred Qualifications for Consideration:
• 2+ years of experience required
• Experience supporting large key accounts required
• Requires excellent communication skills, both written and verbal
• Requires excellent organizational skills, ability to multi-task and maintain and even handed approach with clients and internal contacts, while working with continually changing tasks in a fast paced environment.
• Excellent math and Excel skills to provide client quotes, billing and reconciliation
• Excellent PC skills with detailed use of Word and Excel a must. Access and PowerPoint would be a plus.
• Solid problem solving skills and can display innovation, research, investigation and analysis
This role is required to be performed onsite. You may have the opportunity to work a hybrid schedule, which generally requires you to be in the office the majority of the time.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
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