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Quality Process Management, Supervisor

Job ID R-10090976 Date posted 03/13/2018 City Noida, Uttar Pradesh Country India

    Managing Transactional Quality needs for the process including audit planning, implementation and execution through a team of QAs.
•    Managing/Training/coaching a team of quality professionals
•    Transaction Monitoring experience for the process ( headcount of at least  20 people)
•    Tracking the Transaction monitoring progress basis the SLA’s and flagging when appropriate
•    Performing Risk Assessments on the process basis their credentials or dynamics
•    Supporting or creating in development of TNI  for Associates
•    Supporting in development of process improvement and innovation strategy for internal/client business
•    Planning and execution of projects; managing process improvement program for client engagement(s)
•    Data Analysis for Operations and Support process Risk management and communications
•    Process mapping and SOP development
•    Working with Quality tools ( 7 QC Tools, FMEA, Process Mapping, 8 Wastes)
•    Facilitation of compliance audit on the backend as well as front end processes
•    Identifying trainings needs and ensuring regular training touches and refreshers on licensing and compliance
•    Suggesting and implementing corrective action plans for non-compliance activities, performing Root Cause Analysis with action plans

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