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Manager, Technical Consulting

Job ID R-10093925 Date posted 05/16/2018 City Noida, Uttar Pradesh Country India
  • Must have Hands on experience in Production Support projects
  • Must have strong experience in managing US client’s expectation and situational handling
  • Strong experience in deploying product release and updates on Tomcat, Jboss, WebSphere and WebLogic application servers
  • Good exposure in providing database support(SQLSERVER and ORACLE) like suggesting performance fine tuning , reading traces, queries etc
  • Coordinate and help in troubleshooting of incidents in cooperation with other technical teams and vendors
  • Coordinate with project managers, resource managers and department head for tracking the progress on ongoing projects
  • Knowledge of CMMI, ITIL and other quality processes
  • Knowledge on Incident Management Process, Problem Management Process
  • Effective communication skills and telephone etiquette
  • Ensure that SLA for 24/7 production is maintained
  • Should understand dashboard and metrics (Financial, Capacity, Utilization, Quality, Portfolio)
  • Should have very strong exposure to project management tracking tools
  • Excellent written and verbal communication skills
  • Work Timing:
    • Flexible
    • Saturday & Sunday – On-Call Shifts Rotational basis
    • Cab facility, Shift charges and on call charges as per policy

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  • Tech - Professional Services, Noida, Uttar Pradesh, IndiaRemove