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Sr. Technical Application Support/Sr. Technical Operations Analyst - Unix/Linux a Must, Oracle a Plus

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10220856 Date posted 03/04/2021 State/Region New Jersey Additional Locations Wilmington, Delaware

What does a great Technical Operations Analyst do?

This Analyst will require knowledge of back-office systems and/or development which will be used to focus on production and non-production technology systems.  You will also lead detection and troubleshooting of issues that affect delivery of our services across multiple platforms; this includes having a solid understanding of shell scripting in Linux/Unix environments, Oracle database operations, and understanding of transaction processing within an HP Tandem environment.  Your day-to-day responsibilities will include working in a fast-paced environment to develop support utilities and applications: for managing back-office batch application systems in support of a payment switch; implementation of core processing configurations to surrounds interfacing with Tandem/HP Non-Stop; implementation of all code releases required to support the batch, transmission, and job scheduling application systems; addressing client/vendor/internal escalated requests for assistance; engaging with implementation, system administration, and/or development teams on taking over support responsibilities for efforts that should belong with AppOps; improving execution by scripting of repetitive tasks, and automate error/failure notification using Splunk.  You must have an overall understanding of DevOps and fundamentals of multi-tier application support.  You will lead the rotating on-call schedule, project participation, and business continuity support for the Card Services processing on Linux/Unix and Tandem systems.  You will be measured on the quality of production changes, timeliness of incident resolution, skill and speed of triage, monitoring and interpretation of alerts, and successful completion of projects or assigned tasks.  You must have great communication skills, as the role periodically interfaces with clients, vendors and business partners.

As a Technical Operations Analyst, you can look forward to the following:

  • Key senior level associate with network device understanding and troubleshooting to help resolve connectivity issues impacting the 4,000+ EPOC and STAR virtual Financial Institutions (FIs) and the 67,000+ STAR and EPOC driven/supported ATMs.

  • SME capable of making sensitive/critical configuration changes to the EPOC Switch and Auth path core, to facilitate normal transaction processing and routing through the EPOC Switch.

  • On call participant available 24x7 on rotating basis to address Service Point escalated issues impacting FIs, transaction and authorization processing to acquirers, issuers, and to Card Services surrounds: Card Valet, Rule Manager, Falcon, EMV, Bank Solution Precision issuers.

  • Handles ServicePoint requests for questions, escalated SEV or direct client issues, custom adhoc reports, change tasks, incidents, and more.

  • Troubleshooting issues within production and non-production multi-tier environments.

  • Address file transmission and job scheduling issues impacting timely delivery of content to financial institutions.

  • Create application monitoring scripts and automate alerts to inform technical teams of problems.

  • Focal point to the CPT/DT’s engaging on deliverables in progress: providing feedback, gathering information for research/validation, ensuring AppOps has all artifacts and information required to support production.

  • Full participation in system maintenance events, standard windows, and escalation or assistance requests from other business units in support of One Fiserv.

  • Perform as a cross-functional associate between the STAR and the EPOC team; this includes leveraging both Linux/Unix and Tandem platform skills putting transition of support activities from development to the Backoffice support teams.

  • Assume Network coordination and triage during system maintenance and high priority severity (SEV) events.

  • Recommend performance and infrastructure capacity improvements as well as enhancements to existing scripts and utilities in use.

  • Review deployment artifacts to ensure completion prior to executing

Required Qualifications for Consideration:

  • Basic understanding of Unix

  • Basic database understanding

  • Ability to work off hours/weekends and on-call when required

  • Knowledge/Experience with back-office systems and/or development

  • Highschool diploma with applicable work experience required

Preferred Qualifications for Consideration:

  • Bachelor’s Degree in Computer Science or equivalent formal technical training.

  • Experience working in a payment processing environment with emphasis in Debit card and ATM technology.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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